Dean Wilkinson
Program Director

MBA AGSM, University of New South Wales

Core Skills     

• 25 years experience of successful ICT and business transformation, consistently exceeding operational and commercial goals.
• Technology and business visionary with executive and hands-on experience in business change leveraging technology.
• Trusted advisor to executives and boards, proving the benefits of information technology to solve business issues and support strategic market positioning.
• A referencable track record of exceeding program delivery expectations to meet client requirements.
• Demonstrated ability to establish and build sustainable relationships between clients and suppliers, aligning all stakeholders to achieve a common objective.
• Led and successfully transformed ICT technology groups to achieve commercial objectives as organisations grow and contract.
• Passionate and inspirational leader, able to build sustainable teams and motivate staff to get things done.
• A reliable and trusted colleague with an enterprising spirit, integrity and good character.

Key Clients            

• News Ltd
• EDS (Integral Energy)
• CBA
• ASX
• Westpac
• Hewlett Packard
• Optus
• Comindico
• Tenix

 Key Achievements

• Operations Director (Interim) – Led a transformation program to deploy IT service management (ITSM) technologies and standard ITIL processes across 14 divisions nationally involving more than 140 ICT staff.
  • Led the deployment of national incident, problem and change management processes to standardise IT Service Management and support
  • Designed the national operating model and organisation structures and recruited a national operations management team.
  • Initiated and created a National Operations Centre (NOC) and implemented pro-active systems monitoring tools and alert management processes across all critical National business servers and application systems.
  • Improved service uptime and stability through the nationwide deployment of standardised service management and operations processes.
  • Automated and standardised support processes nationally to dramatically reduce manual work, reduce duplication of effort, and provide centralised operational control.
  • Introduced continuous improvement ethos via monthly CIO operational review forum. (News Ltd).
• Director Enterprise Infrastructure (Consultant) - Led an education sector transformation program to improve service availability to 33,000 customers and break-down the existing dysfunctional management culture. Achieved by replacing the ICT senior management team, and deploying new infrastructure technologies and IT Service Management processes (ITIL), across the entire operation of more than 100 ICT staff. Introduced commercial vendor partnerships to successfully drive the overall IT transformation and extend organisational capabilities. (University of New South Wales).
• Strategy Consultant - developed a strategic roadmap for Data Centre (DC) investment and consolidation in the South Pacific region for Compaq (Hewlett Packard). Evaluated the existing Data Centre facilities in the region and assessed current capabilities, forecast customer growth and expansion capacity. Objective was to consolidate 14 Data Centres and 20+ Computer rooms to 2 Data Centres. (Compaq).
• Infrastructure Outsource Manager - reduced operational risk, improved systems availability and reduced operating costs across more than 50 critical business systems for a major telecommunications service provider. The infrastructure transformation program upgraded, consolidated and rationalised more than 170 business applications, 350 mid-range and server systems and more than 140 databases. (Optus).
• Infrastructure Outsource Manager - initiated a vendor rationalisation program to reduce operating costs as part of a $400 million outsource contract for a major telecommunications service provider. Reduced the number of ICT suppliers from more than 1400 to 450 over 2 year period realising more than 15% operating cost reduction. Introduced service level agreements (SLA’s) and key performance indicators (KPI’s) into vendor contracts. (Optus).
• Program Manager - accelerated national desktop standardisation program to deploy a standard operating environment (SOE) across 12,000 desktops at more than 70 locations across Australia. Expedited national compliance across 17 national project streams from 39% to 97% in less than 9 months. (News Ltd).
• Transition Program Director - defined planned and led the transition and integration of an $80M multi-vendor business outsource account. Exceeded contractual deadlines and customer expectations to limit commercial exposure. Program was delivered 3 months ahead of schedule and 130 staff were transitioned into new service provider organisations. Integrated processes, systems and staff to operate and support more than 50 critical business systems and functions. Achieved with 100% uptime across all critical business systems. (EDS, client Integral Energy).
• Program Manager - established and program managed a strategic Telecommunications commercial partnership and whole of business service transition delivery program, including the effective migration of ICT service delivery processes to telecommunications outsource providers, improving service levels, quality and reducing cost. (News Ltd).
• Strategy Consultant - conducted a strategic review of Corporate Lending back-office processes and systems for a major Australian Bank. Analysed and mapped the entire business processes and developed and issued an RFP (Request for proposal) to global vendors as part of the software selection process. (Westpac).
• Strategy Consultant - Initiated and created the business case and strategy to restructure a 400+ people National ICT team that encompassed both group and divisional ICT staff into a single shared services organisation. Program overall cost reduction target is 17%. (News Ltd).
• Strategy Consultant - undertook a strategic progress-to-plan business review of a national Telecommunications start-up on behalf of the venture capital (VC) investors and the Comindico board. (Comindico).
• Transition Project Manager - devised and program managed the process, systems and ICT organisation integration of acquired media businesses into a multi-media operating platform to offer a clearly differentiated customer experience and drive synergies. (News Ltd).
• Strategy Consultant - conducted a strategic ICT review of 4 metropolitan divisions at News Ltd. Developed an ICT infrastructure strategy and investment model aligned to business plans. Deliverables included strategy, capital investment budget, project plans, revised operating models, organisation structures, role KPI’s and execution plans. (News Ltd).
• Executive Manager - pioneered IT transformational change to centralize a national state-based service desk and technical support services to Sydney. Delivered consistent standardised support services for 17,000 Institutional and Business Banking customers nationally, and reduced operating costs by 9%. (CBA Institutional Banking).
• Program Director - Led a complete process mapping and evaluation of an acquisition target for Tenix. Fast-tracked and managed a request for proposal (RFP) and software selection process to Enterprise Resource Planning (ERP) vendors. Led a team of 12 senior consultants, program was delivered ahead of client expectations in 17 weeks. (Tenix).
• Project Manager - Implemented lights out data centre technologies to dramatically reduce operating costs at the ASX. Established a first-ever national customer service and support desk, and introduced service level agreements (SLA’s) to support 1300 stockbroker clients’ equity trading systems. (ASX).