Jeremy Letts
Program Director

BBS -Bachelor of Economics, University of Technology Sydney
PMP -Member of Project Manager Institute

Core Skills     

• Decisive leader, accomplished at aligning all stakeholders, team members, vendors and customers to the same objectives and path to success.
• Demonstrated track record of delivering complex initiatives ahead of schedule, under budget.
• Talented relationship builder, tutoring and mentoring of direct reports to enhance their skill set, and constant desire to improve personal skills.
• Able to learn, continuously improve, and adapt processes towards program goals.
• Implements discipline of repeatable and targeted processes into the project lifecycle to increase success & predictability throughout the project.

• Mastered the art of program balance, across business requirements, architecture and design effectively minimising cost and time to market.
• In-depth knowledge of banking mainframes, service-orientated architecture and related concepts.
• Strategic Analysis and the ability to create & identify alternative ways to proceed. Faced with any given scenario, can ‘quickly’ spot the relevant patterns and issues.
• Strong QA and testing background, ‘champion’ test-driven development to build quality throughout the project lifecycle & deliverables.

• Ability to determine appropriate business program structure for an initiative by understanding environment, stakeholder’s needs and desired outcomes.
• Experience in analysing business cases, determining priority and identifying areas of focus for maximum return.
• Relentless determination to deliver the client’s requirements.
• Ability to utilise concise and effective customer focused metrics to objectively measure and report an initiatives status.

Key Clients            

• 10 years of experience within Wells Fargo Bank.

• 15-25 team members including Business Architecture, Project Management, Business Analysis, Program Management & Subject Matter Expertise.
• Direct ownership of 4 Verticals (Business Internet Services, The Private Bank, Personal Financial Management & Financial Management Software).
• Manage interaction with Product Management, Technology & Executive Management in the facilitation of Wells Fargo’s most complex projects.
• Road Map Management including line of business & direct investment allocation into all programs.

• Managed the largest and most complex projects using knowledge of applications, business rules, and project requirements to provide technical assistance in identifying, evaluating and resolving highly complex business and testing problems.
• Liaised between Business, Technology, Risk & Compliance, and Legal. Planning, conducting, and directing the analysis of highly complex business problems to be solved through strategic e-Commerce-based solutions
• Delivered business requirements, while maintaining a consistent methodology.
• Worked directly with senior & executive management of all organizations and considered the highest level functioning expert.
• Managed Line of Business expectations.
• Planned and directed Architecture, Development, Unit Testing, Quality Assurance, Online Customer Service & Production Support schedules and assignments.

• Supervised and liaised between cross functional teams including QA analysts, developers, and project managers to co-ordinate Wells Fargo’s most complex banking projects, production problems and infrastructure issues, from various lines of business into production.
• Lead the creation, preparation, and implementation of quality assurance reviews, test plans and test scripts.
• Worked with clients to establish and maintain a consistent methodology and resolve questions during the Design & Testing processes.
• Facilitated all testing activities on a project (manual, regression, performance, capacity).
• Conducted daily Risk Analysis in a fast-paced environment where erroneous decision or failure to achieve results will cause delays in schedules and cost impact.

 Key Achievements

• Business Segment Program Manager & delivered Wells Fargo’s first 100% automated acquisition system conversion Q3 2009- Colorado.
• 2009 Keynote Small Business Online Banking Scorecard, 1st Place
• 2006 - 2008 Barlow Research Business Internet Banking Test Drive, 1st Place
• Key Stakeholder in the creation and implementation most of Wells Fargo’s applications & services including Enrolment, Authentication & Authorization, Single Sign On, Complex Customer Views & Online 3rd Party Entitlements, Desktop Deposit Application, Returned Item Detail Deposits, Online Invoicing, Online Billing System, Credit Card Statements Online, Direct Pay, Online Tax payments & Foreign Exchange Online.

• The Private Bank Online – project that introduced an entirely new ‘Look & Feel’ across 6 secure platforms for Wells Fargo’s most affluent Private Client customers. (Program Manager)
• Portal Framework Migration - project that laid the foundation for WF secure session (WIB) to adopt BEA’s Portal technology. The project affected the sign-on, authentication and landing pages within the WF secure session. (Program Manager)
• Online Statements Program allowing Wells Fargo to regain #1 ranking according to Gomez industry rankings 2002. (QA Manager)