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Seven Consulting’s Client Survey

At Seven we believe in Transparency and we love our Consultant’s to provide us with feedback. In the spirit of both, we’re sharing our latest employee survey results – a twice yearly look at how we view ourselves and what we can do better.

Overall Average Scores.

client satisfaction with Seven Consulting;

Survey Year 2014 2015 2016
AVERAGE 99.2% 98.7% 99%

Teamwork

from our client’s experience

% Strongly agree 2014 2015 2016
Teamwork. The Consultant;
Creates a team environment that promotes high performance 100% 98% 98%
Builds and maintains effective relationships 99% 98% 100%
Motivates and mentors project team members 95% 98% 97%
Takes accountability for delivering the project 100% 99% 99%
Uses influencing skills when required 100% 97% 99%
Handles personal and team adversity in a suitable manner 99% 98% 98%
Teamwork Average 98.8% 98.3% 98.4%

Transparency.

from our client’s experience

% Strongly agree 2014 2015 2016
Transparency. The Consultant;
Actively listens, understands and responds to stakeholders 100% 99% 100%
Maintains lines of communication 100% 99% 100%
Ensures quality of information 99% 98% 99%
Tailors communication to audience 100% 98% 99%
Operates with integrity 100% 100% 100%
Resolves individual and organisational issues with objectivity 100% 99% 100%
Transparency Average 99.8% 99.1% 99.6%

Delivery.

from our client’s experience

% Strongly agree 2014 2015 2016
Delivery. The Consultant;
Effectively resolves issues and solves problems 100% 98% 99%
Uses appropriate project management tools and techniques 100% 100% 99%
Seeks opportunities to improve project outcomes 100% 98% 100%
Demonstrates commitment to the project 100% 100% 100%
Delivery. The Program Manager / Program Director Consultant;
Ensures program alignment with your organisations strategic goals and objectives 100% 99% 99%
Defines the program benefits and communicates with all stakeholders 100% 100% 97%
Develops and fosters relationships with all stakeholders to enhance their program support 100% 100% 98%
Established project governance using industry best practices and organisational standards 100% 100% 96%
 Fosters engagement by training, coaching, mentoring, motivating and recognising the team  100%  97%  96%
Delivery. The Project Manager / PMO Manager Consultant;
Develops a project schedule that meets the needs of all stakeholders 100% 98% 99%
 Establishes KPIs to monitor and control project performance 97% 95% 99%
 Analyses program variances and trends to identify corrective actions or opportunities 97% 95% 99%
 Identifies key internal and external human resources for project roles (PM only)
Establishes project governance using industry best practices and standards (PMO only)
97% 98% 100%
 Manages risks in accordance with the risk management plan (PM only)
Establishes a monitoring and escalation process to manage unresolved project issues (PMO only)
100% 98% 99%
 Manages changes to control scope, quality, schedule, costs, risks and opportunities  100%  98%  99%
Delivery. The Master Scheduler Consultant;
Maintains KPIs to monitor and control project performance 100% 100% 99%
Monitors changes to control program scope, quality, schedule, costs, risks and opportunities 100% 96% 99%
Supports the Project/PMO/Program Manager in PMO related tasks 95% 100% 100%
Produces deliverables clearly identified and produced on-time to requisite quality 100% 98% 99%
 Is recognised as a value added member of the team  95%  100%  100%
Delivery. The Consultant;
Has added significant value to my organisation 99% 99% 99%
Has presented their services professionally 100% 100% 100%
Would you recommend Consultant for a similar role in the future? 100% 99.6% 99%
Positive Ratings 99% 99% 98.9%
 Delivery Average  99.1%  98.6%  98.9%