Articles

Paul Murphy

Program Manager


 

Paul Murphy002        

  Areas Of Expertise:

  • IT and Digital Project Delivery
    Supply chain optimisation and vendor management
    Financial Services, Retail, Telecommunications and Logistics

 Education:

  • PMP Certification
  • ITIL Foundations Certificate
  • Advanced Diploma in Business
  • PMI Agile Certified Practitioner
  • SAFe 4.5 Certified Agilist
  • Scrum Master Certified

 

 

Paul is a skilled Senior Project Manager, joining Seven Consulting’s Melbourne Practice in September 2017. He has over 17 years’ experience focusing on Project, Program and Portfolio Management, Vendor Management, Software Development, and Infrastructure Delivery.

Paul has well refined process improvement capabilities, having led large continuous improvement programs, with strong commercial acumen, focused on business drivers and delivering business benefit.

 

What Paul Brings? 

  • Strong leadership and stakeholder management skills, used to align stakeholders, team members, vendors and customers to the same objectives.
  • Strong knowledge of service management, infrastructure, telecommunications, end user services, and service desk.
  • Practitioner of various international disciplines such as ITIL and Lean Six Sigma.
  • Excellent Stakeholder and Vendor Management skills resulting in effective reporting and succinct instructions.
  • Leadership of significant sized project teams (up to 120 staff) across a variety of projects, with experience managing both dedicated and non-dedicated resources.

 

Key Clients:            

  • NAB
  • ANZ
  • Westpac
  • Coles
  • Woolworths

 

Key Achievements:

  • At NAB, Paul led the NAB Assist Core System Replacement Program for the implementation of Tallyman software, to support NAB collections for all unsecured lending products. This release represented 65% of the NAB collections volume in a Program of works exceeding $70m.
  • At ANZ, Paul led the design and build for the Customer Account Optimisation Program (CAMO) for the introduction of PowerCurve Customer Management analytics software, which was part of a $100m+ Program, that transformed how ANZ manages credit risk decisioning.
  • At ANZ, Paul led the Smart ATM Program deploying over 1200 ATMs nationally for ANZ Bank, of which 750 were deployed in an aggressive 9-month rollout schedule. Paul Managed all third-party contractors to perform building, glazing, power, data, signage, security, freight and logistics services associated with installations.
  • At ANZ, Paul Oversaw the upgrade of the ANZ and NAB ATM fleets, to include EMV technology in aggressive national rollouts of less than 6 months each to meet compliance requirements.
  • At Westpac, Paul managed the ATM Retrofit Project, a technically complex in-field upgrade of over 500 Westpac ATMs to convert from Withdrawal only functionality, to include deposit capability.
  • At Westpac, Paul led the Distributed System Access Relocation Program, of a 15 FTE IBM team, performing system and user access administration for over 60 Westpac systems. He successfully led the knowledge transfer, training, and relocation, ensuring adherence to contracted service levels and no degradation of quality.
  • At Coles, Paul managed the Assisted Checkout Program, a multi-release program of $8m - $10m per annum, to continually optimize the use of Self-Checkout technology. This included installation of Assisted Checkouts into all new stores, continual optimisation of layouts the adoption of Card-only units across the stores. Implemented significant supply chain optimization, reducing the installation cost and store impact. Upgraded 4000 self-checkout lanes to include peripheral equipment, in a 3-month national rollout. Coordinated the logistics of 50,000 discrete parts across Australia and implemented a PMO, which coordinated 16 teams to perform upgrades each night.
  • At Coles, Paul managed the LifeCycle Management Program, a $9m upgrade across all Coles supermarkets in a 9-month rollout. This included POS, Networking and back office store and infrastructure upgrades.
  • At Woolworths, Paul managed a Self-Checkout BAU Program, of $5m+ per annum to optimise the use of Self-Checkout technology. This included installation of self-checkout into all new Woolworths, Big W and Masters stores, continual optimisation of layouts, and adoption of Card-only units across the stores. Paul delivered a national upgrade to all Woolworths Self Checkouts scanners and peripherals.
  • At IBM, Paul led the relocation of a Network Operations Centre from a legacy location into the IBM Data Centre. He coordinated a system outage with 50+ clients simultaneously, and mitigated potential risks for mission critical systems, such as Sydney Airport runway lighting, and Metcash warehousing systems.
  • At NAB, Paul led the Infrastructure Transformation Program, a transition of NAB Project Management resources into IBM, as part of a strategic outsourcing contract, including the NAB NextGen Program. Paul managed the re-baselining process, to establish a commercial baseline for all in-flight projects inherited by IBM as part of a $1.2bn outsourcing engagement.

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