Project Description

Bruce Denson

Bruce Denson

Program Manager

Areas Of Expertise

  • Program Planning & Delivery
  • Infrastructure Program Delivery & Strategy
  • Application Integration/Transformation Operations
  • Outsourcing and Offshoring Management


  • Masters Business Administration (Advanced), University of Adelaide
  • General Manager Program, AGSM
  • Fellow, Finsia (FFin)
  • SAFe Certified Agilist
  • ITIL Certified Practitioner
  • PMP (PMBOK/PMI) Certification

Key Clients

  • NAB Wealth (MLC)
  • Australian Broadcasting Corporation (ABC)
  • Hitachi Data Systems (HDS)
  • Lend Lease
  • Telstra
  • Westpac Bank
  • Origin Energy
  • SingTel Optus
  • Macquarie Bank
  • Bendigo & Adelaide Bank
  • State Bank of South Australia

About Bruce Denson

Bruce is an accomplished and versatile Senior IT & Project / Program Manager with over 30 years’ experience gained across multiple industry sectors including telecommunications, finance, and banking. He has a demonstrated track record of being able to quickly assimilate into organisations and teams, becoming highly effective in a short time frame.

What Bruce brings

  • Strong proven track record of leading large, complex IT programs, projects, operations, and delivery teams within diverse technical environments.
  • Proven strategic thinker able to develop and implement innovative technology solutions to meet business needs.
  • An excellent people leader with strong interpersonal, negotiation, communications & leadership skills. Passionate, persuasive, driven, entrepreneurial and results orientated.
  • Extensive experience in developing and championing business process improvement and associated change management.

Key Achievements

As Program Manager at NAB Wealth (MLC), Bruce managed (as Tribe lead) several Agile delivery teams delivering application and regulatory worked change. Prior to that Bruce worked on a project investigating the future superannuation platform direction. He also worked on the likely application suite impact of a planned Data Centre Exit Program (including a planned move to AWS).

As Program Manager for ABC, Bruce managed programs delivering News Studio Automation Technology, Optimising Promotions Placement for all Platforms, Audience Engagement Management for Radio, New National Radio Router (Sydney) and Radio Scheduling Software Development.

As Program Manager for HDS, Bruce turned around and delivered to Production the Program transforming the ABC’s Non-Linear Editing Platforms, across 35 suites.

As a Program Manager for Lend Lease, Bruce led the delivery of an Oracle transformation to an Exadata Platform. This involved technical, organisational and operational uplift. The transformation was extremely time-critical, as the additional processing power was required to allow the transformation of the Americas region onto the Global Oracle Financial Platform. Whilst at Lendlease, Bruce concurrently also managed the selection (RFP) of a DR Data Centre facility provider and delivered the DR facility on time and under budget as a Senior Project Manager. Bruce successfully provided oversight on Data Centre relocation over the Easter weekend, including overall communications (in conjunction with CIO) to Executive Leadership on progress against plan.

As Program Manager for Telstra, Bruce led the delivery of a large-scale application virtualisation for Global Delivery Centres. This involved an initial turnaround and reset, taking the Program from Red to Green, and delivering on time and under budget.

As Program Manager at Telstra, for Industry Solutions, Bruce ran the delivery of application uplift key projects (including 2 of the top 10 Telstra IT projects), involving returning the #1 project (Lanes) to Green status and ensuring a delivery date to meet a customer compressed deadline.

As Program Manager for Westpac, Bruce led the delivery for the New Payment Platform (NPP) infrastructure.

As Senior Project Manager for Westpac, Bruce provided the Infrastructure Platform build for the multi-year $300m Westpac BT Core System Replacement (Avaloq banking package).

As Head of Infrastructure for Origin, Bruce was responsible for managing the outsourced delivery and support management for the enterprise-wide infrastructure stack. As part of his role, Bruce successfully delivered a number of key initiatives including delivery of major infrastructure upgrades and enhancements ($40M +) and transition and transformation programs to improve strategic and operational position.

For Origin, Bruce provided major input to Data Centre Migrations and conducted strategic review of Network (WAN optimisation strategy) and non-Data Centre locations. He also successfully influenced the IT strategy for the organisation and was a Quorum member of the Strategic Architecture Forum and key member of several Steering Committees including those for Data Centre Migration, Cloud Based VOIP, O365, Mobility solutions and Cyber Security.

At Macquarie Bank, Bruce was appointed Head of Business Infrastructure. In this role Bruce was credited with successfully managing the entire infrastructure build, delivery, service and operational support for the Bank’s central business units with budget of ~$40m pa and covered operational, program and project management of all infrastructure deliverables.

At Macquarie Bank as Head of Business Infrastructure, Bruce successfully delivered new platforms for HR, Risk and Finance Groups, refresh of executive computing platform and desktop / laptop fleet, Windows 7 desktop pilot and upgrade for central groups including managing the Bank’s initial application remediation approach and new ITSM work functionality which included designing the strategy for business application delivery and built a management plan for domestic offices. Additionally, Bruce’s team delivered the office technology build for the new Shelley Street Building.

At Macquarie Bank as General Manager Service Delivery (Global), Bruce was responsible for building the Infrastructure Service Delivery Model. Bruce managed the strategic introduction of an ITSM / ITIL service desk, supporting operational and technical teams (~75 FTE), including the Incident, Problem and Change processes. Bruce was the designated Major Incident Manager (IT) for the Bank.

At MLC as a National Operations Manager, Bruce held responsibility for operations and service provision to all business units, across all technology platforms (i.e. 2 mainframes, ~100 Unix Servers, ~200 Intel Servers, ~3,500 desktops, 3 networks and 4 operational groups. Annual Budget (excluding external provider costs) of ~$15m and ~40 staff.

Other Team Members