Project Description

Ian Thomson

Program Director

Areas Of Expertise:

  • Large Scale IT Project Management
  • Complex Program Management
  • Business Transformations
  • IT Transformation Leadership
  • Subcontract Management
  • Crisis Management
  • Project Recovery and Remediation

Education:

  • Bachelor of Applied Science (Industrial Maths & Computing), Charles Sturt University

About Ian Thomson

Ian is an established and well-rounded Business and IT professional with extensive regional and global experience leading consulting services on strategic accounts including leading consulting services opportunities and large scale, complex transformation programs for a diverse customer base. Ian has an extensive record of leading and remediating situations, with a proven ability to size-up opportunities and challenges, able to adapt in complex situations that require innovative and sustainable solutions.


What Ian brings

  • Extensive experience on consulting and client sides of the business in general management, program leadership and functional lead roles.
  • Demonstrated experience in leading and achieving high value business development opportunities for emerging markets.
  • Brings a vast global consulting experience introducing structure, leading change and driving success and continuous improvement.

Key Clients:

  • TAFE NSW
  • Vodafone Australia
  • G4S
  • NBNCO
  • Telkomsel, Indonesia
  • Astro, Malaysia
  • Australia Post
  • National Australia Bank
  • Bhp Billiton
  • Telstra Corporation P/L – Telecom Australia P/L

Key Achievements:

As Program Director at TAFENSW, Ian led the TAFE NSW Student Management System project ($80M+, 200+ FTEs at peak), including completing design, build and test of the core Oracle CRM, PeopleSoft Campus and integration with TAFE existing systems. On completion of testing, Ian managed the transition of the project to TAFE NSW.


As Program Director at Telkomsel Indonesia, Ian led the Amdocs Customer Experience Billing and Charging Transformation program. including formulation of the delivery approach for the multi-year program with a program investment of over USD $200M and establishment of a local consulting team for delivery of the program. Ian led the Billing transformation program from project initiation through to implementation establishing the PMO, recruitment of the onsite team, establishment of subcontractor agreements, and management of cross-functional business and IT team (300+ FTEs) for implementation of the billing system for 110m+ subscribers.


As Program Manager at Vodafone, Ian managed the design and development phases for replacement of the number management application. The project included analysis and mapping of existing applications to the Oracle Number management solution and resultant integrations.


As Project Manager at G4S, Ian managed the implementation of a workforce management solution using Ortec Workforce Scheduling for the Port Philip Prison. The project delivered process and operational improvements for time and attendance management and integration with payroll.


As Program Manager at NBN, Ian successfully managed a series of initiatives for delivery of FTTN Build projects including managing external dependencies for FTTN projects. The projects delivered incremental solution capabilities to meet the NBN national rollout timeline.


As Program Director at Astro Malaysia, Ian led an Amdocs CRM and Billing Transformation program from project concept through to system test including, establishing the PMO, recruiting an onsite team and multi-sited development and test team (peak of 100+ consultants). The program objectives included upgrading of the current capabilities to the Amdocs CES 7 Suite and transformation of business processes to enable improved product offerings and customer experience improvements with a program budget of USD $25M.


As Program Manager at Australia Post, Ian successfully managed the BearingPoint implementation of the eParcel application which involved implementation of a bespoke J2EE application using an agile delivery approach. The project team comprised 35 consultants at peak with a project budget of over $6million.


As Program Manager at Telstra, Ian successfully managed two concurrent projects for implementation of Broadband order management enhancements to reduce broadband ordering costs. The value of the program was $2.5M with delivery of two releases implemented within 9 months. Ian led an agile delivery approach to enable incremental implementation of prioritized business benefits and effected the transition of the solution to the Telstra support team.


As Program Manager at National Australia Bank, Ian managed the design, development, system and integration test for the global data warehouse component for an IFRS data management initiative. Ian led a team of NAB and consulting staff (30 FTEs) and provided guidance on cross-project delivery risks and transition the project management to NAB.


As Program Manager at Bhp Billiton, The Netherlands, Ian managed a 3rd Party Managed Service provider for upgrade of Data Centre Infrastructure. The engagement included monitoring the vendor progress against performance metrics and timeline and ensuring contract compliance. The infrastructure enhancements provided cost savings and support for the IT operational initiatives.


Other Team Members