Areas Of Expertise:
- ICT strategy formulation
- Complex transformation program Design and delivery
- Process and organisational transformation
- Digital Transformation
- Bachelor of Science (Computer Science) Queensland University
About Ken Cousins
Ken Cousins is an experienced Program Director and ICT Executive with a track record of successful enterprise ICT strategy formulation, complex program design and effective delivery execution. He combines an attention to detail and innovation with clear strategic direction to drive transformation outcomes.
Ken has a proven track record of ERP, Supply Chain and Sales transformation delivery within the telecommunications and FMCG industries. Ken has managed all phases of transformation and has a proven capability to manage the delivery of integrated people, process and platform solutions which deliver the new enterprise capabilities required to unlock business value quickly and sustainably. Prior to joining Seven Consulting, Ken was the executive accountable for ICT and Shared Services for ABInBev South Asia, a billion-dollar FMCG business trading as CUB in Australia.
What Ken brings
- Seasoned Program Director with a track record of delivery across multiple industries.
- Proven executive management and strategy formulation experience,
- Complex program management skills across all lifecycle stages
- Established program recovery capability
- A strong understanding of waterfall, Agile and hybrid delivery methodologies.
- Fosters (CUB)
- Hutchison (3)
- AMP Insurance
- Qantas/Australian Airlines
As VP Solutions for a newly established ABInBev South Asia business region, Ken was challenged to establish a multi country strategy which transformed technology and business capabilities in Australia (CUB), India and Vietnam. Ken was a part of, and accountable to, global, regional and country executive teams for the negotiation and delivery of a successful technology and shared services transformation. In this role Ken defined and implemented a rolling three-year strategy which successfully established cross country collaboration and delivery structure and reduced his headcount by 25%. This team delivered the technology solutions required to integrate the region to a global organisation and led a digital transformation including SAP ERP, B2B implementation, Salesforce, EDW, Logistics, demand planning, Promotional Investment management and Intranet deployments. Additionally, a targeted shared service and digital optimization program delivered best in class credit collection, HR & finance Operations, and international logistics operations doubling the scope of services managed
Using the above framework Ken undertook the leadership of the transformation program for SABMiller businesses in Colombia, Ecuador and Peru based in Bogota. He led and delivered the design phase of a program of work designed to integrate operations across Peru, Ecuador and Colombia. Negotiated with local and Global executives to establish clear metrics and objectives for the program. Negotiated the budget, organisation design and establish a team which delivered the full scope of work ahead of schedule. Ken completed the first implementation in Ecuador and full design of the regional solution prior to being appointed to the VP Solutions role based in Australia.
As Program Director for SABMiller based in London, Ken was responsible to deliver an improved global delivery framework and organisation to ensure the new approach to transformation delivery successfully applied at CUB could be replicated across SABMiller.
As Program Director for CUB, Ken was responsible for the technology program which integrated CUB into the SABMiller organisation. The scope of delivery covered ERP, Manufacturing, Sales and HR solutions integrated across 50 existing applications. This program completed in 1 year for USD25M which was 40% of the time taken for any previous implementation and less than 20% of previous implementation costs.
As Program Director for Treasury Wines Estate (TWE) and Fosters (CUB), Ken led the recovery of a $164M ERP implementation including inventory, planning, sales, distribution, data warehouse, procurement and financial management. This project was overdue and over budget due to systemic structural and capability issues, Ken gained approval of a revised plan in two months, this was approved by independent auditors, two boards of directors and the TWE and Fosters executive. Ken reduced the team headcount from 350 to 200, reset governance forums and business accountabilities, renegotiated vendor contracts and managed full delivery. After a budget and timeframe reset, the full scope of work was delivered ahead of schedule, two months earlier than an international audit deemed possible, and TWE was able to demerge to plan.
As Program Manager for Chorus (Telecom New Zealand), Ken led the delivery of technology program designed to demerge a core networks management company from Telecom NZ. This program had a budget of $100M and a team of 150 FTE. Appointed to restore this stalled project, Ken replanned, re-baselined and then delivered this project into testing phase.
As Associate Partner for Telstra Transformation Program, ken was appointed by client executives to contribute to the senior management team for one of the most ambitious telecommunications programs globally incorporating major transformation of networks, OSS, and BSS solutions. Ken led the development and communication of the plan of record for future development teams, scope and roadmap components of a $500M, multi-vendor, multi-stakeholder project. Later, produced the test strategy for the release and led test design efforts that identified environmental weaknesses leading to a review of company process and performance and recommendations for change.
As Customer Care and Billing Solutions for TruEnergy, Ken led one implementation of this project designed to digitise and automate TruEnergy customer billing.
As Program Manager for Vodafone – package enabled business transformation – Siebel CRM. Ken led three phases of this project designed to digitise and automate Vodafone’s sales infrastructure. Multiple implementation delivery program related to prepay and post pay mobile plans.
As Project Manager for Hutchison (3), Ken managed a team of 20, implementing digital products for Australia’s first 3G rollout.
As Project Manager for XYZed, Ken delivered Siebel CRM for Optus funded start-up company. This company sold multiple voice and high-speed services internet services to SMB.
As Project Manager for Comindico, Ken created a strategic application roadmap for a start-up network company. Exercise included target architecture and a plan for delivering systems to support corporate objectives.
As Senior Manager for AMP Insurance, Ken established and managed a new IT team to manage systems associated with the payment of AMP’s financial advisors. Managing a team of 70 and developing solutions for data warehousing, PeopleSoft, and automation to optimise processes and advisor management. Ken digitised and automated the management of sales and trailing commissions for Financial Advisors.