Project Description

Louise White

Louise White

PMO Director

Areas Of Expertise

  • Large-scale PMO set-up & Operation
  • Program Financial Management
  • Process Re-Engineering
  • Governance
  • PMO Capability/ Project Delivery

Education

  • Bachelor of Economics – University of Queensland
  • Graduate Diploma in Computing Studies – University of Canberra

Key Clients

  • a2 Milk Company
  • Endeavour Energy
  • Oil Search
  • Commonwealth Bank of Australia
  • BPAY
  • Transport for NSW
  • BT Investment Management
  • NSW Department of Finance, Services and Innovation
  • NSW Department of Education
  • QBE
  • ABC
  • MLC
  • First Data Australia
  • Westpac
  • Qantas
  • Verizon Wireless USA

About Louise White

Louise is a skilled PMO Director joining Seven Consulting’s Sydney Practice in 2009. She consistently applies her experience of diverse business and technical environments gained over the course of 20+ years in a variety of technical and management roles, in the delivery of programs and establishment of Project Management Office (PMO) servicing large-scale programs.

Louise has an excellent track record of producing high quality work and responding quickly and flexibly to satisfy a wide variety of stakeholders from “C” level executives through to junior project managers and analysts.

She has an ability to develop and apply the appropriate governance for an organization to facilitate oversight, transparency and consistency in a sustainable and non-disruptive manner.


What Louise brings

  • Leads by example to establish collaborative, efficient and motivated teams to deliver desired outcomes, and nurtures and coaches less experienced team members.
  • Able to work closely with all stakeholders to provide an accurate and truthful reflection of progress, and proposed solutions.
  • Governance, project controls and process development and streamlining of existing methods to improve productivity and quality.
  • Development of metrics, reporting and presentations with a particular flair for quality communication and visual representation of data and information.

Key Achievements

As PMO Director, at a2 Milk Company, Louise established and operated the PMO for the newly formed IT department. Louise also ran the RFP process for selection of a vendor for their global ERP project.


As PMO Manager at Endeavour Energy, Louise established and operated the PMO for a 2 year $180m+ S4/HANA SAP roll-out in Australia. This large program required a full-service PMO team of 7 people operating in a multi-vendor, complex environment with delivery teams onshore and offshore to ensure there were adequate program controls, tight financial and schedule management, quality reporting and transparency while ensuring processes were streamlined and efficient. In addition to preparing Steering Committee packs, Louise prepared bi-monthly Board papers working closely with the COO.


As PMO Director at ABC, Louise led a small team to design and establish a corporate-wide transformation program office for the ABC’s $500m technology program. Louise developed top to bottom governance for the program, designed and developed a benefits management framework, pipeline management function and full-service Portfolio Management Office.


As PMO Manager at QBE, Louise established and operated a global PMO for their successful SaaS (Workday) implementation for 40+ countries across 2 phases of the program.


Assessed reporting and governance requirements for Information Technology’s portfolio of projects at the NSW Department of Education and developed templates and implementation plan for the recommendations.


Developed quality assurance processes, methods and tools for the NSW government (Dept. of Finance, Services & Innovation) which was rolled out to all agencies in the department for projects <$10m.


As PMO Manager for Transport for NSW, Louise established a full-service PMO to support a $400m+ multi-vendor outsourced infrastructure program of datacentre consolidation, all new network and Transport-wide desktop roll-out. The PMO was established from scratch to align multi-level governance with schedule and financial management, scope and variation control, risk and issue management and full administrative support to delivery teams. New processes and services received widespread acceptance and positive feedback.


Established detailed financial tracking, reporting and CAPEX prioritization for CBA’s Core Banking Program delivery team of over 850 people. Achieved widespread adoption of enhanced change control processes and automated tools which were rolled out across the Enterprise Services group. Developed self-serve reporting which significantly improved the timeliness of information and reduced the cost of providing it. Louise won a Leading Lights Award in recognition of support provided by her team.


As Regional Manager for Telstra’s Solutions Implementation Group NSW, Louise managed a large team of project managers responsible for delivery of all NSW telco projects including projects for Westpac and Qantas as part of their major outsourcing agreements with Telstra. Fostered the development and training of a team of 130 project management staff including AIPM accreditation for many of them. The group was awarded “Special Recognition” prize by the Australian Institute of Project Management.


As Requirements Stream Lead and Product Working Group Lead at BPAY, Louise was responsible for leading the analysis and design phases of a new national payments system with the Tier 1 banks. Led the collaborative development of all business and technical requirements and secured acceptance by the 5 parties involved through intensive workshops and negotiation. Successfully handed-over to an outsourcing partner for the final functional specifications and development phase.


As EDS Delivery Lead for Credit Cards, POS and ATM systems for the CBA, Louise led all applications development projects. Facilitated the CMMi L3 accreditation for this area of EDS and had line management responsibilities for 75 IT professionals.


As end to end program management of the migration of 47 Tier 2 Financial institutions and over 2,400 ATMs to a new IP network – resulting in the creation of one of the largest private IP network in Australia. Implementations achieved a 98% success rate while the ATM roll-out reached a peak of 500 upgrades per month.


Overall management of 40+ front-end systems and all development projects for BT Investment Management (BTIM). Implemented Agile projects including a .NET development of a custom FX trading platform, automated product description factsheets and middle-office cash-flow processing.


Other Team Members