Areas Of Expertise:
- Transition/ Transformation Programs
- Program Recovery
- Structuring Ambiguous Programs for Success
- Bachelors of Computer Science
- Diploma of Project Management
- CPPM, ITIL v3 Foundation Certification
Mark is a skilled Program Director, joining Seven Consulting’s Sydney Practice in June 2015 before joining the Melbourne Practice in 2018. He is a program management professional with substantial experience in managing multiple large scale and complex business critical technology and transformation programs, with budgets exceeding A$30M+.
Mark has strong relationship management, negotiation and influencing skills with stakeholders up to C-Level executives. This has aided Mark to successfully develop a track record of delivering transformation change programs aligned with business vision and strategy.
What Mark brings
- Extensive knowledge of technology transformations utilising Cloud transformation, technology outsourcing, application development and telecommunications. More recently in complex regulatory compliance transformation in financial services.
- Builder of high performance teams, managing 100+ resources across multiple operations.
- Good business acumen coupled with strong communication, interpersonal skills and the ability to translate complex technical concepts into business relevant context.
- PMO Specialist: highly skilled in financial control, resource planning, production & maintenance of project schedules and structuring program governance for effective delivery
- Australian Pharmaceutical Industries (API)
- National Australia Bank Wealth
- REST Industry Super
- National Australia Bank
- Westpac Bank
- Commonwealth Bank of Australia
As Program Director for Australian Pharmaceutical Industries (API) Mark relaunched their technology transformation program. This included implementation of a new S/4 HANA environment in AWS, SAP Customer Activity Repository to gain real time transactional information across the Priceline retail network, Launched a comprehensively revised loyalty program with their 7 million member Sister Club, and transformed API’s Inventory management to be completely automated from AI based forecasting, optimized replenishment calculation through to automated ordering from suppliers based on SAP’s UDF/DDF/F&R technologies. This was achieved by changing the ways of working towards more agile principles whilst strengthening delivery governance, rebuild relationships between the program and key business stakeholders, stabilized the engagement with SAP and reshaping the projects within the program. (1.5 years, multiple projects ranging $250k – $5m+, 60+ resources from onshore, offshore, and supplier)
As Program Director at National Australia Bank, Mark managed the Control Transformation Program – Reset back to problem definition, designed and implemented agile proof of concept, then lead an organisational wide transformation to change the way that NAB Wealth managed compliance with their regulatory obligations. Mark implemented a Controls Management System (CMS) to maintain traceability of all relevant regulatory obligations, proactively manage the effectiveness of processes and controls, and provide the ability to demonstrate compliance to regulators for all NAB Wealth licensed entities. (2 years, $32m budget, 120+ resources, 5000+ business stakeholders impacted)
As Program Manager at REST Industry Super, Mark managed the Stronger Super / Super Stream – Transitioned from another program manager who had resigned, rebuilt troubled relationship between program, business and vendor to successfully ensure that REST was equipped to meet with obligations under Stronger Super as well as supporting their key clients migrate their contributions processes over to the new e-Contributions compliant platform.(1.5 years, $26m budget, 12+ resources, 70,000+ employers and 1,500,000+ members migrated)
As Program Manager at Asciano, Mark program managed the Cloud Transformation Program Recovery – Led the Architecture and Outsourced Service Model Design streams for a large scale program recovery at Asciano to outsource all desktop, infrastructure and business critical applications to a Fujitsu managed Cloud services. Defined the Cloud Service Architecture and implemented the ITIL based Service Management Framework.
As Program Manager at Perpetual, Mark managed the IT Outsource & Data Centre migration – Engaged during contract negotiation to shape the transition program to establish a true partnership delivery model, led a single joint Perpetual/Fujitsu transformation program team to successfully outsource Perpetual’s IT function and modernise their IT infrastructure and service management in a hybrid cloud architecture. This included the migration of all applications, data and physical IT assets and eventual decommission of two legacy data centers. (1.5 years, $12m, 30+ resources, 1200+ business stakeholders impacted)
As Program Manager at National Australia Bank/Telstra, Mark managed the Telecommunications Transition & Transformation – Engaged pre-contract to shape Transition program and lead Telstra through a major change to the operating model of their largest outsourced services account by value. This transition involved setting up the ITSM processes, IVR’s, call scripts, resource scheduling and monitoring including SLA reports and call handling metrics. (1 year, $32m budget, 80+ resources, Service delivery and management framework established for $1.5b contract)
As Program Manager at Commonwealth Bank/Telstra, Mark managed the Telecommunications Service Management Transition – Engaged post contract and planning and focused on realigning customer expectations so that effective control of CBA’s telecommunications services could be established within contractual constraints, modifying the solution to something which was achievable. The transformation involved setting up IT service desks and leading the ITSM stream. (1 year, $10m budget, 50+ resources, IT Service Management Framework established for $1.3b contract)