Areas Of Expertise:
- Bachelor of Engineering (Mechanical)(Honours), Punjab Engineering College, India
- Certified Scrum Master
- Prince 2
About Puneet Nagpal
Puneet Nagpal is a seasoned Program and Project manager with 18+ years of cross-functional experience leading digital transformation, regulatory, automation, end-to-end integration and consumer experience initiatives for top tier Retail, CPG, Pharma and Banking clients in the field of Supply Chain, ecommerce, CRM and Digital Marketing.
What Puneet brings
- Incessant value delivery to clients through continuous innovation by redefining end customer experience journey.
- Adept at building effective stakeholder relationships and work with senior management to deliver targets.
- Excellent analytical skills and communication skills.
- Strong technical background with experience in programming.
- Glaxo (GSK)
- Virgin Money
- Procter & Gamble (P&G)
As Agile Programme Manager and Digital Delivery Lead at Glaxo (GSK), Puneet successfully delivered the creation of trusted clinical analytics platform across 15+ Data Sources. He defined the program vision, created the business case, established program governance, manage costs, and coached Scrum-masters. Puneet also anchored steering committee meetings, lead Program Increment (PI) planning sessions and develop robust plans. He garnered stakeholders trust by managing work at hand (Prioritizing, grooming, solutioning, risk/dependency mitigation. Puneet monitored and continuously improved program status – Agile KPI’s, milestones, deliverables, scope, schedule, RAID log, and he analysed and execute strategies to ensure flawless migration of digital assets to central DAM (Streamline).
As Senior Project Manager at Virgin Money, Puneet managed the transformation of the core banking treasury platform for $5M+ cost savings per year. He led the strategy alignment with Core Banking CIO and Architects to draft business case for a modern core banking platform. Puneet collaborated with business stakeholders, vendor partners and incumbent teams for replacement of legacy applications.
As Digital Delivery Manager at Barclays, Puneet ensured a flawless implementation of Cheque Imaging Program across multiple channels, reducing the cheque processing time by over 66%. He accomplished strategic release plans aligned with Industry timelines and senior stakeholders, expediting functionally deliveries in a diverse/complex multi-vendor, multi-team and multi-location environment.
As Agile Delivery Manager at Morgan-Stanley, Puneet established the Strategic Integration of Entitlement (SIE) initiative to augment organisational risk handling capability and reduce application on-boarding effort by 67%. He managed a team size of 50, leading multiple scrum teams – Anchor scrum ceremonies, execute plans, remove impediments and coached team members. He collaborated with Product owners to refine backlog, formulate release plan, define velocity, and mitigate potential risks.
As Project Manager for HSBC, he worked on the ISST program directing multi-vendor teams and internal staff to transform the existing RBWM CRM platform and expedited lead generation/conversion across HSBC markets (Budget $6M). He was responsibility for the initiation, planning, execution, control, budget and closure of projects, project charter/plans, brainstorm solutions, tracking requirements (RTM), review test plans, mitigate risks and produce project information report (PIR), solicit stakeholder approvals, and manage vendor contacts/deliverables.
As Offshore Program Manager at AMEX, Puneet was responsible for the execution of a $4M+ complex program aimed to support AMEX Digital Services Platform (CMS) for AMEX business partners across the globe. He managed and reviewed project budget, estimations, resourcing, capacity utilization, deliverables, risks, and status reports with a team size of approximately 30. He held Anchor scrum ceremonies (Daily Scrum, Sprint planning, Sprint Review & Retrospective) as a Scrum Master.
As Project Manager at P&G, Puneet spearheaded the $2M Mobile Sales Force Automation project for P&G empowering sales executives to make fact-based. He was responsible for cutting down back-office costs by 40% and reducing order processing time from 14 days to 5 days. Puneet created a project plan, track requirements, review designs, plan/monitor testing, collaborate deployment and report status
As Project Manager at Kraft, Puneet managed a cross-functional team of 30+ across 5 locations as part of Mobile Application Cluster for Kraft. He conducted quality reviews, weekly status, deliverables validation and effort authorization.
As Project Manager at Citibank, Puneet directed a multi-location ETL maintenance and support (24/7) team for Citibank, wherein brought down the Resolution time by 50% and reduced the average queue length to less than 10 active tickets/day. He was responsible for representing projects in CAB, monitored SLA, process improvisation, mentoring team and organisation of ideation sessions.
As Technology Lead at Diageo, Puneet co-led a $1M+ digital innovation project to create a unified platform (NEO), leading a team of >20 (.NET/MySQL). He collaborated with business users, agencies, and technical teams to ensure smooth build and running of platform.
As Technology Lead at Adidas, Puneet successfully implemented the New Content Management System (CMS) for adidas Global Marketing team to allow real time content updates, Search Engine Optimization and Content Analytics for intranet and internet sites (LiveSite/TeamSite/Oracle). He was responsible for the workshops with business owner, directing Proof of Concept’s (POC’s) and technical reviews.
As Programmer Analyst at Adidas, Puneet optimized an in-house sourcing tool by reducing factory allocation time for adidas orders by 20% (HTML/JS). He was responsible for system analysis, solution optimization, technical development, scripting, and stakeholder collaboration.
Programmer Analyst at Philips, Puneet led the development and redesign of Philips Homepage project, launched across 60+ markets in 40+ languages (TeamSite). He was responsible for the creation of requirement analysis document, technical design, code framework, test scenarios and user manuals. Puneet also received Most Valuable Player Award for innovative ideas towards process improvements and problem solving.