Areas Of Expertise:
- Large scale program management
- Transformations and delivery of complex programs involving substantial organisational change
- Ability to integrate technology, business processes and people
- Bachelor of Business, Swinburne University
- Company Directors Diploma, AICD
- Senior Management Development Program, AGSM
- SAFe 5.0 certified
About Rod Paine
Rod is a Program Director with proven experience leading the delivery of technology and improved business process in both the commercial and not-for-profit sectors. He understands business drivers, puts the supporting processes in place, leverages technology, and then works closely with the team to deliver sustained change.
He has a history of implementing major business process and systems change to drive efficiency, financial sustainability, and enhanced customer outcomes using both agile and traditional project management. A strategic decision maker that can effectively lead cross-functional teams, assess and analyze problems and recommend/implement solutions.
What Rod brings
- Substantial leadership experience including responsibility for 600 people.
- Highly experienced in delivering complex transformation programs with significant organisational change.
- Extensive vendor management and commercial experience.
- Skills and experience in setting up successful organisations.
- DHS and NDIA
- Transport for NSW
- Department of Defense
As Program Director at In Cloud X for AMP, Rod led a $15M, agile program to migrate 350 applications to Amazon Web Services. This included developing the business case, discovery, application assessment, risk management, wave planning, engagement with AMP business units, management of the key relationships with the vendors, establishing and managing a highly technical team (during Covid 19) and regulatory approval by APRA. An effective discovery process highlighted the need for substantial infrastructure and applications remediation, and the need to build 65 controls and 9 core processes. We have already successfully migrated a number of applications.
As Program Director at eHealth, Rod led the workplace transformation engagement. This was a program aimed at increasing the capability of the 230 strong Program Delivery Directorate. The foundation was a centralised resource group shared between the programs. This involved a deep dive on current staff, proportion of contractors to permanent staff, revised planning processes, development of a high-level business case and a directorate wide approach to demand management. It also provided staff members with career development, reward and recognition, training, variety and longevity.
As General Manager for CUSP Services, Rod introduced innovations like least cost routing and automated claiming for travel, and measurement of the profitability of each service. This service used a combination of enhanced business process, technology, and people, to reduce back office overhead costs by 4-5% for Not-For-Profit customers ahead of the NDIS rollout. In the process our customers increased billable utilization and dramatically reduced errors in billing the NDIA.
As Lead for IBM in the National Disability Insurance Scheme (NDIS), Rod led the engagement with NDIA and worked with DHS and NDIA, Australia Post, Microsoft and SAP on the development of an eMarket.
As Partner at IBM Global Business Solutions (GBS) and Complex Systems Integration Leader, Rod was responsible for the service delivery of all significant programs of work within IBM Consulting. With a focus on Australia and NZ, he established a national footprint of suitably qualified staff, practices and tools. There was considerable focus on repeatable processes, on identifying the right set of resources at startup time, stakeholder identification and management, and organisational change. He reduced the number of red projects (over time, over budget and poor customer ratings) by half and oversaw the incorporation of agile methods.
As Program Manager on Marlin, which is the maintenance system used on the Qantas jetfleet. The implementation activity was both large and complex, involving IBM, TCS, Cap Gemini, Mxi and Qantas staff. At its peak it involved 250 people and total budget was more than $200M. Rod lead an independent review of the program in and after making recommendations for change, was asked to implement the recommendations and step into the Program Manager role. This included incorporating a stronger partnering relationship with the business and a complete review of cost, risks, mitigations and schedule. Rod took the commercial leadership of all aspects of the program, including extensive renegotiation of the existing contracts. With better management, a clearer contractual basis, a realistic schedule and clarity in roles and responsibilities, the program successfully delivered in full, on time and to budget.
As Lead for Transport for NSW, Rod managed multiple streams of activity as a result of the amalgamation of Transport, Sydney Trains, Ferries and Bus services. Leading the Business Application Modernisation team, he created an application inventory, conducted application assessments, identified risks and critical business windows, and related the applications to their business functions. All aimed at identifying opportunities for consolidation and simplification.
As Cloud leader and Emerging Technology Lead at IBM, Rod established the cloud practice within the consulting business at IBM. This involved identifying and building a core team of IBM consultants and the relationships with external partners to provide cloud consulting services. Also involved aligning the offerings with similar teams in IBM software, hardware and the newly acquired cloud services business.
As the responsible partner for the Chevron, Wheatstone LNG project joint planning process, Rod led an intensive 3-month process that involved establishing the team and the working relationships between Chevron and IBM. It involved all aspects of the program, including governance, establishing the steering committee, identifying the specialist vendors who would be involved, PMO, architecture, change management, schedule, risks, release management, and testing.
As VP of Global Business Solutions at CSC, now DXC, Rod established a new business division focused on systems integration and consulting. Responsibility included revenue, P&L, customer satisfaction, and the development of new market offerings. The Business Consulting division included a customer facing organisational change capability based on CSC’s own experience in increasing from 1,000 to 5,000 people following the acquisition of BHP Information Technology and GE Capital IT. Introduced a standard project management toolset and mobilised global teams, which led to a significant improvement in project performance, consistency of approach and improved reporting. Improved customer satisfaction to the point where more than 80% of major customers were referenceable. As a result, GBS grew 10% in 2007-08, and 4% in 2008-09 (against the emerging GFC). The team won the SAP “Best Support Implementation in Australia and New Zealand” and SAP “Best OIC / BW Implementation”. Successfully transitioned the Dun & Bradstreet International account into CSC (50 people and $10 million pa)
As Manager Server and Technical Services at BHP, Rod was responsible for 190 people in the technical areas of: Unix, NT, Mainframe, global communications infrastructure, email, tandem, Microsoft and desktop resources. Revenue of $70m pa. Met all SLA’s and targets, improved service levels and reduced costs by 8%.
As Manager BHP Information Technology Americas, based in San Francisco as the senior representative for BHP IT, Rod was responsible for approximately 60 people, with revenues of $15M pa and customers spread from Chile to Canada. Rod reorganised and refocused the team into a competitive, viable technology provider, which resulted in double the customer satisfaction rating. Increased profit by 28% and grew revenue by 30% by establishing a valid contract basis, delivering to promise, and focusing on customers. Oversaw major implementations of business software in multiple sites and eventually transitioned the San Francisco operations and key members of the team to Houston.
Rod’s board experience includes Guidestar Life, which provides complex psychological counselling to participants under the NDIS, and having chaired the Digital Strategy Board for Oliver Hume, which settles about 40% of all new home sales in Victoria and includes substantial retail, commercial and investment arms.