Areas Of Expertise:

• Project Management
• Stakeholder Management

Education:

• Bachelor of Business (Management), Monash University

About Barnetby

Zach is a driven and meticulous Project Manager with six years’ experience in I.T Project Management & Business Analyst roles. He is experienced in working closely with stakeholders at all levels, building strong relationships and delivering high quality results ensuring client satisfaction.

What Zach brings

• Skilled in building strong and effective relationships with key stakeholders.
• Ability to work well under pressure and solid commitment to meeting deadlines.
• Demonstrated experience in business improvement projects and change management.
• Strong attention to detail and organisation skills.
• Ability to lead and manage teams and maintain close knit working relationships.

Key Clients:

• Lovelight
• Clearview
• Friendsurance Australia (FSA)

Key Achievements:

As Project Manager at Lovelight, Zach was responsible for managing the migration of clients from MS Office onto a SaaS system. Zach worked closely with the sponsor to ensure the project was delivered in scope and on budget, working in an Agile environment. He built strong relationships with a team of developers and delivered fortnightly production releases with regular product enhancements. Zach developed the change management processes and worked closely with end users ensuring a successful onboard, whilst also providing regular status reports to internal stakeholders. Within 6 months of rollout the project increased client usage by 60% and had overwhelmingly positive feedback from end users.

As Project Manager at Lovelight, Zach managed an internal business improvement project whereby he regularly gathered new requirements and worked with key stakeholders in an agile manner to roll out consistent system enhancements. Zach was responsible for organising frequent feedback sessions, relaying requirements to an external development team and extensive testing and documentation. He was required to prioritise large volumes of incoming requests and ensure that high priority items were released without delay.

As Project Manager at Lovelight, Zach managed the rollout of multiple business initiatives which increased staff efficiency and business security. Zach gathered and documented current business processes, presented information to key stakeholders in a concise and organised manner and successfully migrated staff onto new systems. He conducted frequent training sessions and gathered feedback on defects and change requests, while working with outsourced vendors to ensure migrations were completed in a timely manner.

As Project Manager at Clearview, Zach successfully migrated staff from an obsolete CRM system to a SaaS based application. Zach was responsible for quickly possessing an in-depth knowledge of current business processes, analysing and recommending new systems to upper management, and ensuring the successful migration of staff onto the new application. He helped to improve staff efficiency and customer service whilst fostering a positive team culture.

As Business Analyst at Friendsurance Australia (FSA), Zach worked with a Senior Project team to assist with launching a new peer-to-peer insurance model into the Australian market. Zach conducted extensive research into the insurance industry and helped develop the T&Cs of the new product. He worked with the CEO to manage all project financials, and assisted the Project Lead with updating schedules, status reports and Risks & Issue logs. Zach created and documented customer support processes and onboarded and trained support staff.