Areas Of Expertise:

• Change Management
• Stakeholder Management
• Communications
• Training
• Competency Development

Education:

• Bachelor of Science in Business Administration with a major in Human Resource Development Management (Cum Laude), Polytechnic University of the Philippines
• Prosci® Certified Change Practitioner, CMC Partnership Global

About Pauline Go

Pauline brings experience from professional services in Change Management, predominately in the government and banking sectors. She has experience working in Change Management teams that contributed to large, complex programs where she worked both locally and across multiple countries.

Pauline’s Change Management experience covers end-to-end activities (building a case for change, stakeholder and impact analysis, planning, executing and measuring change). She is known for working collaboratively and focusing on quality deliverables and outcomes.

What Pauline brings

• Strong communication and interpersonal skills, with experience working effectively with clients and teams.
• Capable of fostering strong stakeholder relationships in diverse, multicultural environments.
•  Highly adaptable, detail-oriented and self-motivated professional with a strong commitment to excellence in every task.

Key Clients:

• Ernst & Young (EY)
• Hospital, Insurance and Bank Companies
• Philippine Government Agencies
• Philippine Local Government Unit (LGU)

Key Achievements:

As Change Management Analyst for a Digital Transformation Project, Pauline supported a government agency in the Philippines by helping ensure project progress and fostering strong stakeholder relationships across 13 departments. She developed the Case for Change, identified key stakeholders and change agents, and co-created the Change Management Plan. Additionally, she co-designed interventions for digitally vulnerable populations and produced FAQs, manuals, and communication materials to support the change initiative, helping strengthen stakeholder alignment and improve readiness for the agency’s digital transformation.

As Change Management Analyst for a Multilateral Development Bank, Pauline supported the Change Management Team in executing the Change Management Plan and collaborated with various workstreams on adoption and change initiatives. She conducted Change Impact Analyses, planned interventions, and helped design communication materials, while also developing training strategies, plans, and knowledge articles. She also helped organize roadshow activities to highlight system benefits and increase stakeholder awareness, contributing to smoother system adoption across departments and an enhanced understanding of project benefits.

As Change Management and Training Analyst for a Bank and Insurance Company, Pauline developed the Case for Change, stakeholder assessments, heat maps, and engagement plans for the four identified enhancement projects. She conducted Change Impact Analyses and created communication and training plans, including training materials. Additionally, she produced transition plans, RACI matrices, change success reports, and updated procedure manuals to support successful change adoption.

As Competency Specialist for a Philippine Local Government Unit (LGU), Pauline contributed to the development of the Competency Model and Framework through research, data gathering, and focus group discussions. She created the Competency Dictionary and Competency-Based Job Descriptions, supported capacity building for HR participants, and oversaw the production of related publications and communication materials, enabling the LGU to establish clearer job standards and strengthen its competency-based HR processes.

As Change Management and Training Analyst, Pauline supported the Change Management Lead in implementing the Change Management Plan for an SAP solution rollout across the Ernst & Young (EY) offices in the Philippines, Sri Lanka, Guam, Maldives, and Brunei. She guided the local delivery of Change Management activities—including assessments, stakeholder engagement, and training—and communicated key timelines while escalating risks to the Change Management Lead. For training activities, she led the development of the training plan aligned with the global strategy, conducted training needs assessments to tailor learning for local audiences, updated training materials to reflect change impacts, facilitated Train-the-Trainer sessions for approximately 150 identified local trainers, and organized logistics and support for over 30 End-User Training sessions. Her efforts helped ensure consistent training delivery and supported successful SAP adoption across multiple countries, impacting more than 10,000 employees.

As Associate Analyst for a Purpose Discovery Project, Pauline documented activities and analysed survey results to support organisational updates for a Philippine hospital with over 300 employees. She assisted in communication planning and supported a three-day workshop to refine the organization’s mission, vision, and goals, helping the hospital clarify and strengthen its organisational direction.

As Associate Analyst for a Competency Model and Framework Development Project for a Philippine Government Agency, Pauline co-developed a roadmap for competency standards. She designed workshops and working sessions, managed logistics, co-facilitated sessions, analysed data, documented processes, researched frameworks, and identified behavioral indicators. She also coordinated with clients in her manager’s absence and conducted validation sessions to co-create the competency model, dictionary, and profiles for the five priority occupational service groups, helping the agency establish a structured competency framework to guide HR development and workforce planning.