Areas Of Expertise:
- Project Management
- Business Consulting
- Cards and Payments technologies
- IT Infrastructure
- Change Management
- Project Management Professional – Project Management Institute (WIP)
- Certified SAFe® 5 Agilist – Scaled Agile
- Agile Project Management – Mindavation
- Bachelor of Business (Electronic Commerce) – Charles Sturt University
About Stephen Curtis
Stephen has over 20 years combined experience in the delivery of complex customer-focused software and critical IT infrastructure projects in highly regulated environments. With a strong focus on project delivery within the Financial Services industry, Stephen has developed a disciplined approach to project management utilising a mix of traditional and Agile methodologies.
What Stephen brings
- End-to-end delivery of mission-critical IT and business operations-based initiatives.
- Control of the Software Development Life Cycle.
- Formation and support of high-performing teams.
- Effective senior stakeholder engagement and communication skills.
- Vendor and contract management.
- Vault Cloud
- Cuscal Limited
- Indue Limited
- IP Payments
- Westpac Banking Group
- St George Bank
- National Australia Bank (NAB)
As Senior Project Manager at Vault Cloud, Stephen led a project to deliver a quality uplift to support operational change management submissions being presented to CAB and the subsequent implementation activities to deliver the approved changes into Production. Given the high risk nature of the business, Stephen provided support and guidance around risk identification and mitigation, key artefacts including implementation planning, run sheets, test planning and execution, all of which improved the success rate of executive approval as well as the reduction in production impact as a result of change.
As Senior Project Manager at Cuscal, Stephen led the development of the business case for the Switch replacement program, to secure $12 million of funding for the delivery of this strategic two-year program. Stephen was responsible for management of key vendor relationships for switching applications, card schemes, cloud environment build automation, offshore resourcing and other external payment switching SMEs. Stephen developed the end-to-end project schedule for the delivery of the Switch replacement program, including the technical build, IT Operations / Service Delivery change management, client engagement and migration planning. Stephen was also responsible for all program streams with accountability for financial management, risk and issues management, resource management, program governance and reporting in alignment with the PMO practice and standards. With the CIO as Project Sponsor, Stephen was responsible for providing program-level reporting to the Executive Steering Committee.
As Senior Project Manager at Indue, Stephen was responsible for the end-to-end rollout of the Commonwealth Government’s Cashless Debit Card program (also known as ‘Healthy Welfare Card’). Stephen managed all program work streams including key stakeholder management, vendor management, platform development, mobile application development, finance, operations, legal & compliance, training, fraud, analytics, marketing and trial location logistics. Stephen was also responsible for the establishment of a call centre and associated systems, processes and procedures to support BAU operations across Indue (as the program operator) and the Department of Human Services (policy owner / on-site cardholder support). With a cross-functional team of 60 resources, the Visa Debit card program launched successfully both on time and to budget.
As Business Solutions Manager for IP Payments, Stephen was responsible for delivery of all project elements from solution design, development, testing and transition to supporting teams for on-going management. Stephen executed customer workshops, regular project meetings and internal scrums and developed risk mitigation and change management plans. Stephen was responsible for coordination of technical, network operations and business stakeholders as well as fiscal responsibilities to maintain project profitability.
As Senior Manager at Westpac for the Breakthrough Program, Stephen was responsible for four key streams of work to improve efficiency and increase capacity of the frontline business bankers to spend more time with customers and conduct more targeted conversations. Supported by a team of business analysts, Stephen conducted workshops and developed businesses cases to ensure alignment of program objectives, created initiative solutions for approval by stakeholders, piloted solutions in key areas to allow for refinements and to test potential impacts and acceptance levels in metro / regional areas and implemented and embedded initiative solutions to form part of business-as-usual while using strict internal project methodologies.
As Consultant for Strategy and Operations – Working Capital Services, Institutional & Business Bank – at St George Bank, Stephen re-engineered and implemented processes relating to the extraction and reporting of sales and performance data from Group Data Warehouses to minimise risks and improve efficiency associated with manual data handling. Stephen initiated and executed a project to improve Knowledge Management practices resulting in the deployment of a web-based application across the group nationally to manage internal documentation, processes and procedures, reporting and provide a platform for project collaboration. He played a key role as a steering committee member to drive people development, training initiatives and coaching of ‘high performers’ and was engaged by the Working Capital Services Leadership Team in the development of business strategies.
As Consultant – Transaction Banking, Institutional & Business Bank at St George, Stephen managed change activities resulting from the redesign of processes and procedures aimed to improve productivity and staff engagement levels across the corporate customer service teams. Stephen implemented a strategy for the formation of a sales implementation team, including fiscal management, staff recruitment and team engagement methodology development and communication and acted as a mentor for project teams in the use of project management disciplines, process re-engineering and change management activities. Stephen provided visibility to the senior management team across strategic initiatives through the development of high-level business cases.
As Senior Project & Change Lead for NAB, Stephen successfully managed the migration of the Tabcorp group of businesses, including three casinos, to the NAB.
As Implementation Manager, eBusiness & Transaction Solutions for NAB, Stephen managed the implementation and migration process for new and existing ‘Major Client Group’ clients, utilising PMBoK methodology. Stephen project managed all aspects of client implementations including scoping, planning and coordination of business requirements, product delivery, change management and training. Stephen was pivotal in developing, documenting and training of processes and procedures for this new transaction banking business unit.