PMO Program Manager
Areas Of Expertise:
- Portfolio Management
- Program Management
- Project Management
- PMO Management
- Delivery Assurance
- Staff Development
- Project Recovery and Agile Delivery
- Bachelor of Engineering, Information Technology (Hons), University of Western Australia
- Post-Graduate Certificate of Technology Management, Deakin University
- MSP (Managing Successful Programs), PMI PMP, PMI-ACP (Agile), Professional Scrum Master, SAFe (Scaled Agile)
About Mark Millen
Mark is a results-oriented Program/PMO Manager with a strong history of delivery to schedule, budget and quality at portfolio, program and project levels. He has extensive experience in professional services leadership, working with enterprise-level customers across Banking, Telecommunications, Utilities, Government, Information Technology, and Health sectors.
Most recently Mark governed a consulting services project portfolio valued at approximately $40m over 4 years, where he uplifted delivery assurance processes to significantly improving delivery outcomes.
What Mark brings
- Positive leadership and effective communication skills
- Structured, and logical problem-solving skills
- Commitment to customer outcomes/benefits, and building productive stakeholder relationships
- Professional composure under pressure and uncertainty
- Delivery assurance expertise, improving delivery outcomes
- Alinta Energy
- ANZ Bank
- Macquarie Bank
- Spark NZ
As Program Manager at AGL, Mark delivered the Dynamic Pricing program (~$14M), transforming AGL’s capability to optimise prices for their ~4M customers in a strict regulatory environment. This required recovery of an in-flight program using proven project recovery processes, delivery of the re-baselined plan to meet hard deadlines, transition to BAU, and benefits realization. Key program streams included Business, Cloud SAAS software, Data & Analytics, Testing, and Change Management. Strong Vendor Management skills were applied to uplift vendor delivery and renegotiate their fixed-price engagement. The re-baselined Program was delivered on time, under budget, and planned benefits were exceeded.
As Program Manager at Alinta Energy, Mark managed end user computing program, defined and initiated key program work streams, driving from inception through business case approval to delivery. Highlights included development and management of the RFI process, vendor evaluation, benefit modelling, stakeholder engagement across all business units, infrastructure readiness, organisational change management, CMDB reconciliation, and management of a pilot to gain business support.
As PMO Manager at BMC Software, Mark governed the Australia/NZ/Singapore Services Project Portfolio (~$40M), across 30-40 concurrent engagements. He oversaw and assured project delivery resulting in large, complex and successful go-lives for BMC in Asia Pacific, impacting 100,000+ users across various industries like Telecommunications, Banking, and Government. Whilst at BMC Software, Mark improved portfolio project margin (~7% in 2 years) by introducing new delivery assurance processes and training. Mark grew initial projects in marquee accounts into long-running programs, achieved by demonstrating successful customer outcomes early, proving capability, and building strong relationships. During this time, Mark achieved 0% staff attrition in the PMO team over 4 years, managing and coaching staff to develop into a high-performing team. Mark led and initiated the APAC Project Management Community resulting in greater re-use, capability, and collaboration across the APAC region.
As Senior Program Manager at BMC Software, Mark led, won and delivered a large, complex program for a Telecommunications organisation, overcoming historical challenges to achieve a successful customer outcome on time and under budget. Mark transformed the Global Capacity Management capability of a major bank, increasing coverage beyond 150 business applications across 3000 servers, enabling instantaneous service modeling, capacity forecasting and early warning alerts, delivered under budget and on schedule. Mark implemented large-scale multi-release business-critical ITSM programs under budget and on schedule, managing 10,000+ technical effort days using global teams. He worked closely with Product Engineering to successfully align with customer objectives and delivered various fixed-price and time-and-materials contracts, using onshore and offshore global teams across Australia, New Zealand, India, USA, Europe, and Singapore.
As Program Manager at Hewlett Packard, Mark oversaw all projects and project managers within an industry vertical portfolio (~$20M), receiving an APAC company award for the delivery of a complex multi-region engineering program within a strict customer-specified timeframe, for a highly available, real-time transaction-based application. Mark successfully recovered a large ‘red’ agile application development project inherited from a HP company acquisition. He achieved this by root cause analysis, identifying and managing actions in the Recovery Plan, and rebuilding team performance and morale. Mark was appointed Project Schedule Excellence Lead across the region, responsible for championing and coaching excellence in Project Schedule method and quality for HP Consulting Services.
As Senior Project Manager at Hewlett Packard, Mark transformed and consolidated a large manufacturing company’s disparate legacy IT infrastructure onto refreshed hardware, an Active Directory / Microsoft Exchange core, a consistent desktop SOE (Standard Operating Environment), and into a Managed Service Capability run by HP. This reduced cost and improved IT service for the customer. Mark also generated ongoing business from a government utility after successfully delivering the initial IT consolidation phase on time and under budget. He delivered subsequent phases including migration from Novell to Windows, Active Directory and Microsoft Exchange. Mark delivered various fixed-price and time-and-materials contracts, in the software engineering, ITIL/ITSM, and IT infrastructure domains across government, manufacturing and telecommunications customers.