Project Description

Pratik Kalantri
Senior PMO Consultant
Areas Of Expertise:
- Agile and Waterfall Project Management
- PMO Governance
- Stakeholder Management
- Digital Transformation
Education:
- Bachelor of Business Administration – Financial Management, MIT School of Management
- Certified Scrum Master
- Certified PRINCE2 Agile Practitioner
About
Pratik is an experienced Project Management Specialist with over 6 years of expertise in Agile and Waterfall project management, PMO Governance, Stakeholder Management, Steerco Reporting and Communication within the realms of Digital Transformation, IT consulting and Payment domain.
What brings
- Strong background in project and program management, has ability to overcome steep learning curves by virtue of his experience in managing projects in disparate industries and geographies using all major PPM tools.
- Proven ability to establish successful relationships globally with key stakeholders including senior management and lead teams during times of uncertainty to deliver successful customer and business outcomes.
- Skilled at thinking and planning strategically and executing proactively.
- Rigorous analytical ability, coaching skills, history of leading multiple process improvements.
Key Clients:
- Mastercard, Inc.
- ZS Associates
- MindMap Consulting
- Deutsche Bank
Key Achievements:
As Technical Project Manager at Mastercard, Inc., Pratik successfully managed application modernisation and enhancement projects by designing methodology and setting up high-impact Project Governance. He managed Critical Path slippage and made key resourcing decisions to bring 15% delayed project back on track to meet timeline goals. Pratik conducted workshops, identified training needs, and implemented knowledge transfer measures, reducing PO dependency by 10%. He analysed post-iteration delivery statistics, provided timely and key insights on metrics like Schedule Variance, Earned Value versus Planned Value, Sprint Burndown, CFD – Throughput, Resource Utilisation Rate and key improvement areas to stakeholders resulting in 20% increase in overall team efficiency. He managed 5-6 projects simultaneously across team sizes of 4 to 20 resources spaced out in Australia, USA, and India regions in this stint.
As Project Manager – PMO at ZS Associates, Pratik managed multiple Clinical Database Repository and Data Analytics platform projects with 2 reports, for pharmaceutical industry leaders like Sanofi, Roche and Bristol Myers Squibb. These projects ranged from budgets of $1m to $7m and team sizes of 7 to 50 resources where he liaised with Functional, Technical, Architecture, Testing, Compliance, UI/UX, PMO, Finance, Steerco teams. He established governance frameworks, assessed Agile maturity, and spearheaded agile transformation for clients by revamping Scrum Ceremonies and Status Reporting processes, resulting in increased squad ownership, agility and a 20% decrease in project delays. He created Agile Change Management procedures to keep global stakeholders apprised of changes to get their proactive buy-in. He also facilitated key stakeholder engagement across Australia, USA, UK, and India by collaborating with technical and business teams to ensure project meets GxP compliance through process optimisation and extensive back and forth team coaching resulting in a 30% increase in automated validation in GxP systems for clients, for which he gained account-wide appreciation. He initiated the establishment of a PMO Centre of Excellence to document and promote organisation-wide best practices, frameworks, and techniques in Project Management.
As Project Manager at MindMap Consulting, Pratik led 2 direct reports in Digitization and Automation projects for IT, Business Process Management and Banking industry leaders like WNS, Genpact, Marc Ellis, Accenture, Wipro, Barclays across India, USA, South Africa, Philippines, UAE regions with budgets ranging from $500K to $1.25m. Pratik enabled Digital Transformation for client’s business processes using RPA technology thereby achieving organisation-wide FTE effort saves, Cost saves, process standardisation, modernisation and creating a Digital niche for Mindmap’s clients. Examples of client processes that were automated include Invoice processing, Data entry, Customer onboarding, Financial reporting, Customer support for IT/BPM clients and Transaction processing, Loan processing, Trade settlements for Banking clients. Building these capabilities in client workforce resulted in improved process efficiencies of up to 30% in terms of Cycle Time and Throughput and reduced process errors by up to 25%. His efforts led to improvement in client’s customer servicing team’s average CSAT scores from 79%to 93%. Notably, building a digital mindset in client’s workforce freed up their time from repetitive mundane tasks and enabled them to focus more on strategic tasks, leading to increased job satisfaction ratings and significant reduction in attrition rates for clients. He also strategised integrated digitisation of Learning & Development for Mindmap’s clients, scaled-up their upskilling programs resulting in accelerated upskilling of client’s 1300+ workforce globally in a short span of 8 months. He partnered with clients to provide Digital solutions and developed strategies for them to enable their entry into key new B2C markets like the UAE, leading to increased revenues for both – client and Mindmap.
As Operations/PMO Analyst at Deutsche Bank, Pratik led project enhancements for Financial Services, Asset Settlement and Clearing projects for leading clients and brokers like Australia Post, Commonwealth Bank, Emirates, National Bank of Kuwait, DP World, Goldman Sachs, EFG Hermes, Liechtensteinische Landesbank across markets in Australia, UAE, Europe regions. In this time and cost sensitive environment he led simplifying, merging, and streamlining various squad tasks, as well as automating the reporting process, resulting in a 15% increase in process efficiency and resource utilisation. He led establishing parallel team as part of Business Continuity Planning Project by training and monitoring 10 personnel on custody operations. He led enhancements in customer servicing monitoring, queries, discrepancy resolving by reducing Average Ticket Handling time by 20%.