Alexander Rivkin
Program Manager
Areas Of Expertise:
- Program Planning & Delivery
- Financial Services
- Telecommunications
- Energy and Supply Chain
- State and Federal government and non-for-profit sectors
Education:
- Prince2
- Certified SAFe® 5 Agilist (Scaled Agile Inc)
- Managing Microsoft Dynamics Implementations (Sure Step)
- Microsoft Certified Solutions Associate (Cloud Platform)
- Certified in Cybersecurity (ISC)
- Master of Commerce (Funds Management), UNSW
- Bachelor of Manufacturing Management, UTS
- Mental Health First Aid
About Alexander Rivkin
Alexander is a Program Manager with more than 10 years of direct delivery experience, who joined Seven Consulting's Sydney team in January 2019. Alexander has 25 years of industry experience managing delivery of end-to-end high-profile projects and programs, driving operational and IT change following M&A activities. He has experience in standing up or upgrading platforms such as logistics (ERP), banking, CRM and Governance, Risk and Compliance (GRC), various SaaS and web-portals. This is underpinned by the ability to lead cross-functional and augmented teams and distributed in-house and offshore third parties.
What Alexander brings:
- Industry experience across financial services (including following M&A), telecommunications and energy, retail, supply chain and transportation, federal and state governments.
- Experience with Agile, Waterfall and Hybrid methodologies, including establishing Agile portfolio and running SAFe and scrum events.
- Strong influencing skills and the ability to drive organisational change.
- Proven ability to manage stakeholder expectations and consult senior management on strategically important projects.
Client feedback:
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Head of Credit Risk, Payments and regulated data services provider in Australia– 2025
"Alex has been a good support in managing the scheduling and timelines of project matters. He's always helpful and being proactive in being an intermediary (in resolving an issue)." |
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Chief Operations Officer, Government Organisation – 2023
"Alex is quick to work out key stakeholders and then manage staff to drive project outcome." |
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Sharmini Sivathas, Executive Director, Corporate Services – 2022
"Structured and persistent; transparent and objective." |
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Nancy Woo, Head of Project Management – 2020
"Alexander is very experienced/knowledgeable and organised. He responds promptly and been able to push us to deliver the project on time. Alexander is able to articulate very well when there is a difference in options/suggestions and always has a recommendation. Alexander established our end to end framework repository on sharepoint and where required, he researched the functions to get the most efficient way to help us create the knowledge repository." |
Key Clients:
- Cuscal
- CSR
- VicRoads (Victoria)
- CFS
- CBA
- ASX
- Woolworths
- Lifestyle Solutions
- Link Group
- Australian Unity
- ANZ (Suncorp acquisition)
Key Achievements:
As Program Manager at Cuscal, Alexander was responsible for the delivery of three workstreams within a large fast-paced complex Compliance program. The enterprise-wide program was to align the organisation with APRA requirements and earlier audit recommendations. The scope included the Governance, Risk and Compliance (GRC) system upgrades, internal Risk capabilities uplift to satisfy CPS220 standard, Operational Risk and Compliance aimed at CPS230 including an enterprise-wide Risk Profiling exercise and Credit Risk stream working towards APS222 compliance. Alexander managed teams comprised of the key business stakeholders, the wider organisation and third parties, including technology vendors and a large consulting house.
As Program Manager at Cuscal, Alexander led the implementation of PMO at the strategic Sundial Program (merger with Indue – a large fintech house). The implementation covered establishment, documentation and launch of the PMO governance, processes, forums, reporting and technology tools. The exercise allowed the Program to kick-start its PMO and assert the required governance and control over the delivery.
As Program Manager at CSR, Alexander led the delivery of the Transport Management Optimisation solution on the CSR Enterprise SAP platform. He also was an acting Program Director overseeing the overarching TMS program with the value of $20M while the title holder was on leave. The Optimiser provided business benefits including improved cost ratios and operational efficiencies, achieved through improved planning automation, efficient planning and carrier selection. Alexander managed the delivery of the solution by the key delivery vendor including the internal rollout through state-based operations Hubs. The delivery was successfully concluded with the hypercare transitioned into BAU ownership. The solution rollout enabled CSR to gradually increase the share of freight delivery planning to be carried out automatically (i.e. with minimum human involvement). It also created the foundation for further exploration of adjustments in the engagement of the third-party carriers by CSR.
As Portfolio Delivery Lead at VicRoads (Victoria State Government), Alexander established and managed 'Service Delivery Reform' portfolio of four streams of work and managed the complex delivery during 2023. The annual budget of the portfolio was circa $8M. The purpose of the Portfolio was to improve the digital experience of VicRoads customers and to digitise other services. This would bring tangible benefits to the organisation through an increased shift by the customers to the digital channels and accompanying reduced demand for customer service and call centres. Alexander successfully built the portfolio foundation by shaping Agile squads with the balanced participation of the Product and Project Delivery. The portfolio also included Change Management and Go-To-Market streams timely and appropriate support of releases for the internal and external stakeholders and customers. In parallel, Alexander established and ran projects covering transactions reporting for executives and a training solution.
As Senior Project Manager at Commonwealth Bank of Australia, Alexander successfully led the 'Administrative Systems' group of 6 projects within the Project Spark (program) at CBA. Spark was a divestment of CFS (Superannuation) by CBA comprising multiple underlying projects. As a part of that program and afterwards, Alexander led a $1.5M 'iManage' project establishing a Cloud-based legal case management solution for CBA and CFS respective legal and group governance units. The iManage project went live in February 2022. Additionally, Project Spark included several cloud-based solutions of lesser scale (Risk Management, Internal Audit, Group Governance) where Alexander oversaw end-to-end coordination and planning across all the workstreams and drove the delivery. The engagement addressed successfully the delivery by external vendors and by the business through stakeholder, dependencies and risk and issue management.
As Senior Project Manager at Colonial First State (CFS), Alexander led the delivery of Governance, Risk and Compliance (GRC) project with the purpose of establishing CFS's own GRC platform following its divestment from CBA. The cloud-based Protecht platform enabled risk and compliance management, business continuity, crisis management, and internal audit business functions. The project also delivered streamlined GRC framework, processes, and workflows, reduced the manual effort for handling the risk and compliance and enabled organisation-wide risk and incident reporting. Alexander carried the strong focus on the workstreams alignment, stakeholder engagement and change management and led Phase 1 from feasibility and roadmap stages through to delivery and go-live.
As Implementation (Project) Manager at Woolworths, Alexander managed the cutover process of a complex strategic program for the divestment of the Petrol business. The cutover was critical for the completion of the business transaction between Woolworths and Euro Garages (EG). The responsibilities included alignment between 11 teams from Woolworths and EG in multiple locations, creation and execution of a consolidated cutover plan, cutover resourcing, and communications plan.
As Program Manager at Australian Unity, Alexander's role involved overseeing the final phase of a strategic Life & Super Transformation Program and creation of the future target state of the remaining scope. The $21M Program reached the point where it had to be ramped down in a structured, yet expedited manner. Alexander led the planning and effective execution of the Program ramp-down and further transition of the remaining components to the BAU team. The ramp-down was successfully completed by bringing the Program team from 40 to 7 people in less than two months in a complex organisational environment. Subsequently, Alexander led the effort towards forming the view of the future target state for the remaining scope and its delivery.
As Project Manager at Lifestyle Solutions, a large non-for-profit player in the Australian Disability services sector, Alexander led a project aimed at creating a cohesive and sustainable operational ecosystem around "Enquiry-to-Pay" end-to-end core business process. The main business outcome sought was restoration of sustainability of Lifestyle Solutions operations. The scope covered the business processes redesign, technology landscape transformation with a significant emphasis on Change Management. Following the portfolio reassessment, the Project's successful outcomes were embedded into the business and other parts of the scope redistributed within a new portfolio.
As Project Manager at ASX, Alexander conducted a review of the CHESS Replacement Project, a large transformation initiative based on blockchain technology. The Project had an intensive exposure to the industry and public. The review concentrated on the project health and identifying its key strengths and weaknesses including review of the delivery methodologies. Further to that, Alexander was instrumental in planning and initial implementation of the recommendations for the project.
As Project Manager at Indue, Alexander delivered an end-to-end delivery framework covering multiple aspects of Indue's processes for conceiving, prioritising and creating technology solutions and portfolio and projects governance. The Framework captured and provided guidance on the processes in the Project Management Office (PMO), Project Management and Solution Delivery. The user experience was enhanced through the Sharepoint-based UI and templates library mapped to the framework. The benefits of the Framework included consistent guidance to the delivery and quality expectations leading to increased customer satisfaction, return on investment and speed to market.
As Program (Implementation) Manager at ANZ was providing support in running the cutover and hypercare for the business-critical Suncorp acquisition transaction in 2024. The focus of the role was in preparing and running the technology cutover as a part of the cutover team and preparation oof the subsequent hypercare. The role included preparation for the release, coordination of change and run sheets. Alexander also played a key role in supporting the cutover for the user base in Sydney.
As Senior Project Manager at Invocare, Alexander led a review on the planned HR Systems and Payroll implementation program. Deliverables included delivery approach, governance structure and a validation of schedule to deliver.
During his time at ASG, Alexander led several technology implementations across financial services clients. At Link Group in 2017 – 2018, Alexander managed a complex Microsoft Dynamics 365 CRM implementation replacing the legacy CRM system. He ran a team of up to 23 consultants at its peak with the team budget reaching $4 million. Alexander also ran several smaller initiatives including DevOps enablement for ASIC's Regulatory Transformation Program, Macquarie Bank's Payments Gateway modernisation, and Genworth CI/CS delivery framework uplift.
As Consulting Architect at ASG, Alexander worked on a large-scale ERP replacement for Fuji Xerox Australia. Alexander guided the integration delivery and non-functional testing, and rollout of the integration layer by ASG team. Elements of Agile Scrum were applied during delivery.
As IT Services Delivery Manager at Uniting Financial Services, Alexander oversaw several strategically critical IT projects delivered using Agile and Waterfall methodologies. These projects included replacement of the banking core system with Temenos T24 Cloud-based platform and moving the desktops infrastructure to a Citrix-based ecosystem.
As a Consulting Solution Architect at Logica (CGI) Alexander's responsibilities included consulting services in solution and integration architecture, collaboration solution and IT alignment and Portfolio/Project Management Office offerings.
As Senior EAI Consultant at Aipex, Alexander delivered engagements in the Integration and Institutional Banking service lines, managing a development team of 6 delivering TIBCO integration for new billing platforms for a large Telecommunications company, stakeholder relationships, solution design and estimates.
During his time with Accenture, Alexander worked on large scale system integration projects performing client facing roles. Alexander moved through various SDLC stages including design, build, functional and non-functional testing, and production support within large Telecommunications industry clients.
