Simon Fitzpatrick
Change Manager
Areas Of Expertise:
- Change Leadership
- Change Strategy
- Strategic Stakeholder Engagement
- Business Readiness
- Change Communications
- Training & Adoption
- Transformation Delivery
Education:
- Bachelor of Business (Management) & Bachelor of Business (Marketing), Monash University
- Certificate IV in Project Management
- Lean Six Sigma (Project Methodology) Green Belt
- Certified Neuro Linguistic Programming (NLP) practitioner
About Simon Fitzpatrick
Simon is a highly experienced Senior Change Manager / Change Lead with 15+ years delivering digital transformation, operating model change and business readiness programs across government, banking, utilities, insurance and education.
He is known for building trusted stakeholder relationships, simplifying complexity and delivering practical outcomes in high-pressure environments.
What Simon brings
- Flexibility and adaptability formed from extensive experience across industries with exposure to a variety of different transformation initiatives.
- Knowledge and experience across end-to-end Change Management.
- Experience and passion for coaching leaders (and elite athletes) through their change journey, including on topics of change principles and taking accountability for change.
Key Clients:
- Victorian Civil & Administrative Tribunal (VCAT)
- ANZ
- NAB
- AIA Australia
- Xperience
- Monash University
- AMP
- MLC Life Insurance
- Department of Premier and Cabinet
- Yarra Valley Water
- Origin Energy
- Bupa
Key Achievements:
As Senior Change Manager / Change Lead at VCAT, Simon has led change management across multiple digital transformation initiatives supporting key Lists including Guardianship, Civil and Residential Tenancies. He has developed change strategies, stakeholder engagement plans, readiness approaches and communications to support implementation of a new case management system and portal capabilities. Simon partners with senior leaders, registry teams and project stakeholders to drive adoption, manage impacts and support phased delivery.
As Senior Change Manager at ANZ, Simon led change management efforts to successfully integrate two key functionalities into SuccessFactors post-launch. He was responsible for developing the change strategy and approach, conducting impact assessments, creating a detailed change plan, sizing change for future opportunities, and managing ongoing stakeholder engagement.
As Change Lead at NAB, Simon managed change management tasks within a transformational Business Lending Program, including developing and executing the change plan for a market-leading business lending Internet Banking solution, presenting the long-term program roadmap to senior stakeholders, overseeing an additional project during its two-month go-live period, and coaching and supporting a new change analyst on the program.
As Change and UAT Manager at AIA Australia, Simon managed Change Management and User Acceptance Testing teams, including the development and rollout of a greenfield Change Management and UAT practice, standards, and methodology. He oversaw Change Management across the organisation, covering PMO projects, organisational initiatives, and BAU changes. He also managed Change Managers, Change Analysts, and UAT Managers across multiple projects and initiatives. He developed a Change Forum with senior stakeholders and a change agent network. Simon delivered monthly presentations to the Executive Committee on the change program, highlighting key resource requirements and impacts from change and testing activities. Additionally, he acted as Project Manager for a project alongside standard responsibility.
As Change Lead at Xperience, Simon led change efforts for a nationwide merger between two national NDIS providers, including overseeing change initiatives across the integration program, providing executive coaching on change principles and accountability, developing and executing change plans, and managing stakeholder engagement.
As Business Change Manager at Monash University, Simon managed change management tasks within the Building and Property Division at Monash University, including establishing and facilitating a fortnightly Change Management Community of Practice to upskill the division, developing and executing change plans for new OH&S and facilities management systems, and creating and implementing communications plans for multiple projects.
As Senior Change Manager at AMP, Simon managed the range of change management tasks for the introduction of a life-insurance panel within the existing North online platform. He developed the change strategy and executed change activities, including extensive stakeholder engagement and management with multiple external parties and senior leaders. He also developed a support model and provided on-floor support during the project go-live.
As Digital Change Manager at MLC Life Insurance, Simon managed tasks related to the introduction of a new digital portal. He completed change impact assessments and executed change activities for advisers and super fund administrators. He also developed and facilitated training materials for both external and internal sessions, approved the ongoing support model for the new system, and identified, investigated, and resolved defects and issues during the go-live period.
As Change Manager at NAB, Simon was responsible for an upgraded online broker portal and to the introduction of a new home lending role. He developed and executed change management, communications, and training plans for internal and external brokers regarding new functionality. He facilitated training webinars for 600 brokers and implemented change management and communication plans across the Retail and Direct network for the introduction of a new banker role.
As Change Manager/Relationship Manager at Department of Premier and Cabinet, Simon managed change management for a centralised online platform for state government agencies, including developing and rolling out agency-wide change management plans, standards, and approaches. He oversaw the ongoing relationship with the VicRoads government agency, developed change plans and schedules for the Service Victoria implementation across multiple agencies, maintained a stakeholder matrix, and introduced reporting on agency relationship status and change readiness.
As Business Change Manager at Yarra Valley Water, Simon led change management initiatives for the implementation of an Enterprise Portfolio Management Office, including conducting impact assessments, developing and executing training and change plans, managing stakeholder engagement, and providing ongoing support and coaching to a new change analyst.
As Change Manager at Origin Energy, Simon led change management for a nationwide legislative change related to Respect@Work (Workplace Health and Safety), including conducting impact assessments, performing learning needs analysis, developing and executing change plans, and managing ongoing stakeholder engagement.
As Change Manager at AIA Australia, Simon managed change management tasks within a large Remediation program, including developing the change strategy and executing activities for multiple initiatives, creating a 'heat map' to outline change impacts and resource requirements, and providing coaching and support to two change analysts.
As Change Manager at Bupa, Simon managed tasks associated with federal government reforms. He developed and executed the change strategy, completing multiple impact assessments and change plans. He also educated departments on the benefits and outcomes of change management, built a strong network within the training, marketing, and communications departments, and led the final stages of the Provider project to upgrade 20-year-old systems to a new platform.
As Business/Change Analyst at AIA Australia, Simon managed business analysis and change management tasks for optimising new business processes, including preparing and implementing process migration to the Malaysian office. He developed Change Management and Training Plans for the migration and the creation of new teams in New Business. Executed a training plan for the new Tele-App process and facilitated change impact assessments across the business.
As Senior Change Analyst at ANZ, Simon managed a range of change tasks for the large-scale technical upgrade of the PeopleSoft General Ledger, including developing the Program Stakeholder Matrix and tactical Communications Plan. He maintained two change agent networks across 14 countries, developed content for and facilitated monthly working group and change agent meetings, audited existing training materials, and assisted in developing the training approach. He also supported Business Analysts in creating High-Level Design documents.
As Senior Change Analyst at NAB, Simon managed a range of change tasks for two key initiatives in a nationwide transformation project, including facilitating High-Level and Detailed Impact Assessment workshops. He developed the Initiative and Program Stakeholder Matrix, Business Readiness Checklists, Employee Surveys, and Change Activity Calendar. Simon created ad hoc communications across multiple channels and assisted with the Program Stakeholder Engagement Plan and Training Plan.
As Communications & Change Analyst at MLC, Simon oversaw communications and change tasks for the launch of a new MLC Insurance product, including the development and execution of change management and communications plans (internal and external). He coordinated and managed the national financial adviser training program for the new product, developed and coordinated quarterly program workshops and fortnightly change management forums, and created the Business Readiness Checklist.
As Change Analyst at NAB, Simon managed end-to-end change management tasks for two automation initiatives within NAB Collections, including the development and execution of the Change Management strategy. He chaired Business Impact Assessment workshops developed and executed the Communication Plan and engaged Change Champions to drive acceptance within affected teams. Led the monthly Change Management Forum, developed the Business Readiness Checklist, and facilitated checkpoint meetings.
As Business Analyst at ANZ, Simon worked on Lean Six Sigma projects for ANZ Private and Merchant Servicing teams, as well as property and seating initiatives for Australia Operations. Key achievements included identifying and delivering a seating solution that saved $450K in annual accommodation costs, collaborating with senior management to develop seating solutions for 2,300 staff, engaging stakeholders for Lean Six Sigma projects, and analysing data on the pre- and post-implementation performance of the ANZ Private workflow solution.
As Relocation and Change Manager at ANZ, Simon facilitated the cultural and technological relocation of 2,300 Australia Operations staff to ANZ's new office in Docklands, Melbourne. Responsibilities included managing the relocation of staff from seven offices over a three-month rolling move plan, providing post-move support, overseeing a relocation database with 115,000 data entries, and conducting pre-move, move, and post-move technology testing to ensure site readiness. He also designed and presented business cases to modify the new building for the benefit of relocating teams and delivered presentations to staff, including senior managers, on relocation preparation and expectations.
As Business Analyst/Communications Coordinator at ANZ, Simon worked on several process and business improvement projects across the Australian and Indian campuses of Sandal Commercial Banking. He identified the need to communicate the team's service proposition to stakeholders and served as the liaison between the Transformation team and stakeholders, gathering feedback to strengthen relationships. He led a successful Lean Six Sigma project to streamline the settlement process across Melbourne and Bangalore campuses, engaging risk/legal, marketing, and staff from both locations to remove non-value-added steps and improve communication. Additionally, Simon edited the Monthly Operations Newsletter to enhance morale and communicate team successes to an audience of 500.
