Areas Of Expertise:
- PMO setup
- Analysis & Reporting
- Resource Planning
- Governance Framework
- PMO processes & templates
- Data Analysis
- B.S. in Commerce, Major in Business Management Entrepreneurship
About Joanna Carlos
Joanna has over 13 years’ experience within PMO, delivery and business analysis within the project management office and through her delivery experience. Joanna has successfully provided governance and controls to support project delivery.
What Joanna brings
- Excellent communication skills and an ability to build relationships with people at all levels of the organisation.
- Highly skilled in schedule management & variance reporting.
- Solid Project and PMO Governance Reporting.
- RAID management including facilitation.
- Financial tracking & analysis skills.
- Australia and New Zealand Bank (ANZ)
- Smart Communications Inc
As PMO Consultant at AMP, Joanna provided support in establishing and maintaining the PMO governance across Modern Enterprise Infrastructure (MEI) Transformation Portfolio. Joanna facilitated RAID Forums across the programs and developed and maintained the RAID Registers and dashboards using Microsoft Tools and JIRA. Joanna maintained and tracked the schedule of one of the MEI programs whilst ensuring that best practices were maintained. Joanna also established and maintained the weekly resource reporting wherein actual charged hours were validated against the forecasted hours of a resource, which provides a proactive view to the Program Managers prior the month-end reporting. Joanna provided support in updating the Weekly Status Reports and Steering Committee packs.
As PMO Analyst at ANZ, Joanna provided governance and operations support across the ANZ Technology portfolios. She worked closely with the Directors, Project Managers and project teams based in Australia and Bangalore. Joanna developed and implemented weekly visual dashboards capturing program status, performance metrics and developed a consolidated exceptions report identifying weaknesses in scheduling, risks & issues, change requests and status reports, enabling program leads to improve project health in a timely manner and to facilitate informed decision making among stakeholders. Joanna established governance reporting rhythm, ensuring accuracy and transparency was achieved for effective decision making.
As Portfolio Analyst at ANZ Joanna provided support to effectively manage the Global Enablement and Central Functions portfolio, comprising of 30 projects across ANZ’s Digital Innovation, Risk, Finance, HR, and Data Business Units. Joanna ensured projects were consistently delivered with a high level of quality, within time and budget, and that ANZ methodology and processes were followed. She coordinated and facilitated monthly project status reporting and continuous monitoring of business project health. Joanna prepared portfolio status reports to track and report on portfolio health, open risks and issues, project status and progression.
As Business Analyst at ANZ, Joanna produced business mapping documents by conducting SME interviews and data analysis. Joanna conducted PAIRS analysis (IBM data matching) and pairs load investigations to support the production team with the issues encountered.
As Senior Business Systems Analyst at Smart Communications, Joanna spearheaded the overall business analysis and design conceptualisation of the reports and dashboards in OBIEE as requested by different users, which were primarily used to present insights on Network Performance, Service Performance and Platforms Performance. Joanna managed, performed and coordinated all the phases of the Software Development Lifecycle, performed requirements elicitation and analysis as well as requirements documentation. She led the end-to-end project implementation; from pre-work, issue resolution through to deployment.
As PMO Consultant at Meralco, Joanna monitored and communicated project plans, scope, timelines and milestones to relevant stakeholders. She ensured the continuous improvement of project metrics and business processes by performing annual SLA meeting and internal audits, provided post project trainings and seminars to refresh the process knowledge of stakeholders. Joanna also performed the risk assessment and risk control on the company’s identified assets