Areas Of Expertise:
- Strategic Business Transformation
- Customer and Digital Transformation
- Data Analytics
- Change Management
- Risk Management
- Acquisition Integration
- Bachelor of Economics (Honours), Exeter University
- PMP Certified – Project Management Institute (PMI)
- SAFe Agilist Certificate
About Nick Rodwell
Nick is a committed and energized transformation and strategy execution executive with a proven track record in large, value-based transformations, new product development and M&A integration. He has 20 years’ experience across global private and public sector organisations in Australia, Switzerland and the UK.
What Nick brings
- Demonstrable track record of delivering large scale programs on schedule, to budget and scope, and to a high degree of quality.
- Digital capability and a customer focused commercial mindset.
- Experience in managing projects with both IT and business change and transformation components including building teams and projects to deliver major measured improvements in strategic drivers.
- Proven track record in developing trusted working relationships with C level stakeholders.
- BT Financial Group
- NSW Department of Customer Service
- NSW Data Analytics Centre
- NSW Business Chamber
- Service NSW
As Director at NSW Department of Customer Service (DCS), Nick led the Government Made Easy Transformation Program, integrating and making seamless the customer experience of transacting with government, saving over 200 years of customer time. He established a customer insights and benefits framework to drive informed decision making, outcome assurance and enhanced story telling across this Premier’s Priority including 90+ initiatives across all 9 NSW Government Departments and a total $ value of $75+M. Nick developed an extensive cross sector key stakeholder network to build trust and support at both a senior executive and ministerial level to tackle difficult issues and build the commitment necessary to enable transformational, cross sector change and led the expansion of the DCS Customer Experience team from 11 to 36 FTE to enhance customer and agile delivery capabilities to meet 21st century customer needs.
As Director of Transformation at NSW Department of Customer Service, Nick was at the forefront of providing strategic advice to business owners, key stakeholders and the Minister to realise critical customer and commercial outcomes. This included successfully initiating 2 holistic business transformation programs for Revenue NSW and Births Deaths and Marriages to realise the key step change in capabilities required to increase customer satisfaction, business revenue and staff engagement whilst also realising critical cost savings. Nick also mobilised and led the award winning COVID-19 Data & Insights program bringing key whole of government analytics and modelling insights to the NSW Crisis Committee to inform the government response plan. This included leading the creation of the NSW Business Insights Hub – The first NSW gov data asset centred on the health and wellbeing of business which identified numerous critical insights. He also established the DCS Transformation Framework enabling a customer centred and repeatable approach to public service transformation, now used across NSW and Federal government. Nick was also responsible for emerging tech experimentation, delivering new innovative solutions making service delivery simultaneously customer centric and efficient, including Australia’s first ‘Rules-as-Code’ Program and automated number plate recognition (ANPR) through deep learning.
As Program Manager at NSW Data Analytics Centre (DAC), Nick was responsible for delivery and assurance of the DAC project portfolio, overseeing timely, high-quality cross-government data science projects to improve health and wellbeing, economic and environmental outcomes for NSW citizens. He transformed customer and agile mindset within Delivery Management team and led customer relationship management achieving an average customer project score of 8/10.
As Program Manager at Service NSW, Nick led stakeholder engagement and relationship management for the $90M Easy to do Business Transformation Program, across Local (All 128 Councils), State and Federal governments. He delivered program pilots in conjunction with 4 large councils, NSW State Agencies and the Federal Department of Industry, Innovation and Science before expanding State-wide and bringing 100+ councils on board ahead of schedule. He exceeded customer outcome targets, including shortening business approval timelines for cafes, small bars and restaurants from 12+ months to less than 90 days. The program also won the 2017 Premier’s Award for Job Creation and was a finalist in the Prime Minister’s Awards for Excellence in Public Administration.
As Program Manager & Head of PMO at NSW Business Chamber / Australian Business Solutions Group, Nick established an enterprise PMO from scratch, delivering the strategic portfolio and providing strategic change advice to the Senior Executive and Board. His significant delivery successes included launching the Export Growth China program, recruitment business transformation, multiple acquisition integration programs, 2 core infrastructure upgrades, product development and software implementations.
As Senior Project Manager at BT Financial Group, Nick successfully delivered the Asgard migration (SFT), Investment Management & Finance projects as part of the My Super program. His key responsibilities including rigorous planning, tight governance, pragmatic decision making and establishing effective stakeholder relationships, internal and external, were critical to the overall success.
As a Project Manager at J.P. Morgan for 6 years, Nick was responsible for the delivery of key strategic projects, frequently managing a global stakeholder base across Hong Kong, New York and London and managing offshore development teams. He led the First State Super & Health Super merger which was a multi-stream, multi-phase, high complexity project with significant market risk and 40 staff. He also managed the $6m HiPort upgrade and core architecture development project to ensure compliance with the TOFA legislation. He supported the project portfolio restructure from Operations to CFO / Business Strategy team and development of key templates (Business Case etc.).