Areas Of Expertise

• PMO Capability Uplift & Governance
• Schedule & Planning Management
• Executive & Regulatory Reporting
• Risk, Issue & Dependency Management (RAIDD)
• Compliance & Audit Readiness (APRA CPS 220/234, FATCA, CRS)
• Agile, Waterfall & Hybrid Delivery Support
• Stakeholder Engagement & Influence
• Reporting Automation & Dashboarding
• Technology Deployment/Implementation

Education

• Certificate IV Project Management – UXC
• Scaled Agile Framework (SAFe) – Agile Release Train (ART) Certified
• Scrum Master – Scrum.org
• Certified Business Analyst

About Susanna Woodall

Susanna is a results-driven PMO and governance specialist with more than 20 years of experience delivering enterprise-wide transformation and regulatory programs in banking and financial services. She has built PMO functions from the ground up, embedded governance frameworks, and developed planning and reporting structures that scale across portfolios and programs. With proven success leading $5-100M+ initiatives, achieving 70% faster reporting turnaround and 90% audit readiness, Susanna now focuses on high-impact consulting to strengthen PMO capability, uplift governance practices, and enhance delivery performance across Agile, Waterfall, and hybrid environments. Proficient in Jira, Confluence, MS Project, QlikSense, and PPM tools.

What Susanna brings

• Led design and optimisation of PMO functions for multi-stream programs, enhancing delivery consistency, governance, and operational cadence.
• Skilled at engaging senior business, technology, and risk stakeholders to ensure clear governance and effective progress tracking.
• Proficient in delivering outcomes in Agile (SAFe), Waterfall, and hybrid environments, providing structure, visibility, and rhythm to cross-stream execution.

Key Clients

• ANZ

Key Achievements

As PMO Lead at ANZ, Susanna supported senior leadership by standardising governance and reporting across three technology risk domains. She introduced structured reporting practices, calendarised planning, and Excel-based tools to improve data clarity, trend analysis, and risk identification. Susanna developed a CEO-level governance and reporting model, reduced manual reporting effort by 60% through automation and enhanced visualisation, standardised processes to improve timeliness and quality, facilitated cross-functional forums to boost transparency and decision-making, and enabled proactive tracking of at-risk deliverables.

As PMO Lead at ANZ, Susanna led the design and implementation of a standardised, reusable reporting framework across multiple programs and stakeholder levels, including CEO, Steering Committees, and regulators. She leveraged data from Jira, Confluence, QlikSense, and PPM to produce integrated, audience-specific reports tracking delivery status, milestones, risks, issues, benefits, and financials. Susanna created reporting playbooks, facilitated governance forums, trained users, and stepped in as program representative when needed. Key achievements include establishing a CEO-level reporting process, reducing report turnaround by 70%, increasing data accuracy by 85%, creating automated KPI dashboards, improving audit alignment to 90%, and driving stakeholder alignment and governance process improvements.

As Security Partner at ANZ, Susanna developed and implemented a breach reporting framework aligned with APRA CPS 234, enhancing audit readiness and regulatory engagement across technology domains. She created structured submission guidelines, process documentation, and post-incident review workflows to standardise reporting, address root causes, and support regulatory responses. Key achievements include reducing reporting errors by 60%, creating process maps and user guides, implementing post-incident reviews to drive corrective action, and strengthening compliance maturity and organisational readiness through structured governance tools.

As Delivery Lead/Release Lead at ANZ, Susanna managed end-to-end release planning and execution for FATCA and CRS compliance, coordinating multi-platform deployments across global teams in Agile environments. She facilitated Agile ceremonies, coordinated release schedules, managed stakeholder communications, and mentored junior release leads to uplift delivery capability. Notable accomplishments include delivering all releases on time and within budget with 100% regulatory compliance, reducing deployment cycle time by 30%, building a high-performing team culture, and strengthening delivery governance by aligning technical teams, business units, and regulatory requirements.

As Implementation Lead at ANZ, Susanna specialised in recovering and delivering high-priority, at-risk technology projects across multi-regional teams, including Bangalore, New Zealand, China, Singapore, and Manila. She applied structured planning, governance, and stakeholder coordination to reduce delivery risk, align cross-functional teams, and manage multi-stream deployments. Significant outcomes include avoiding a $30M regulatory fine through proactive governance, achieving 100% on-time, defect-free delivery of all assigned at-risk programs, and successfully aligning dispersed teams to meet critical milestones under high-pressure conditions.