Areas Of Expertise:

• Digital Transformation
• Portfolio Management
• Program and Project Management
• Stakeholder Management
• Risk Management & Governance

Education:

• Master of Management, Macquarie Graduate School of Management
• Post Graduate Diploma (Technology Management), Macquarie Graduate School of Management
• Certified Practicing Accountant, CPA Australia
• Bachelor of Business (Accounting & Information Systems), University of Technology Sydney

About Alex Soutter

Alex brings nearly 30 years of experience in large project and program management, with a diverse background across health, transport, financial services, FMCG and media industries in both public and private sectors. Alex joined Seven Consulting’s Sydney team in October 2024 and has a strong track record of delivering digitally enabled programs throughout the entire life cycle, specialising in large, complex enterprise transformation initiatives (over $130 million). His expertise includes digitally enabled transformation, organisational restructuring, regulatory and compliance programs, application development, vendor package implementation, process re-engineering, and infrastructure.

What Alex brings

• Experienced across agile, traditional, and hybrid delivery, leading large-scale, complex, and mission-critical programs.
• Operates effectively in complex and regulated environments, aligning executives, teams, vendors, and regulators.
• Builds trusted relationships with senior executives and boards, securing funding and resetting challenged programs.
• Strong focus on program risk, assurance, and governance, grounded in delivery across health, financial services, transport, FMCG and media.

Key Clients:

• Pepper Money
• Macquarie Group
• eHealth NSW
• Foxtel
• Lion
• Sydney Trains
• Westpac
• Commonwealth Bank
• Lloyds International
• Smarts Group (NASDAC OMX)

Key Achievements:

As Program Director for Pepper Money’s Core Lending Modernisation, Alex initiated the largest and most complex transformation in the company’s history. He orchestrated a rigorous Proof of Concept to select the preferred vendor, developed an overarching Target Operating Model and multi-year program roadmap, and developed a detailed bottom-up cost model and board-level business case with options across 2, 3, and 4-year horizons. Alex established robust program and governance frameworks, enhanced delivery capability, and enabled confident investment decisions for Pepper’s executive team and board.

As Director of the Clinical Portfolio at eHealth NSW, Alex oversaw $450M+ statewide digital transformation initiatives across more than 20 NSW Health organisations. He provided strategic leadership for critical programs, including electronic Medical Records (eMR), Medical Imaging, Intensive Care, NSW Ambulance, Virtual Care, and Vaccination Management. Alex actively engaged with Chief Executives, C-Suite executives, and Deputy Secretaries, led a diverse team of over 200 colleagues, and redesigned the Clinical Portfolio Management Office to deliver contemporary, performance-driven program management, governance, and reporting. His leadership ensured the successful implementation of complex initiatives during the pandemic and natural disasters, improving patient safety, clinical care quality, and equitable access, including Australia’s largest eMR upgrade and the integration of vaccination records into the Australian Immunisation Register.

As Program Director (NSW Ambulance) at eHealth NSW, Alex established and formalised a multi-project program for NSW Ambulance, defining the vision, objectives, delivery strategy, governance, and assurance. He secured funding exceeding $95M, mobilised a 70+ cross-organisational team and vendors, and delivered a $25M program to enhance 000 response capabilities, including migration to new data centres (GovDC). Alex developed the Mobile Clinician roadmap, delivered next-generation integrated monitor and defibrillator solutions with ECG transmission across 1,600 ambulance units and approximately 50 hospital facilities, led the upgrade of NSW Ambulance’s eMR solution, and delivered a data-driven proof of concept combining historical and real-time data to inform optimal ambulance pre-positioning and improved response times.

As Program Director (eRIC) at eHealth NSW, Alex led the remediation and stabilisation of a $120M clinical transformation program to digitise adult, paediatric, and neonatal ICUs across the NSW Health public system. He guided a 40+ person multidisciplinary team and international vendors to deliver over $250M in benefits, engaged senior executives and clinicians to build support for the revised strategy, resolved a $10M vendor dispute, and reorganised benefits management processes to improve measurement and reporting. Alex also delivered a proof of concept integrating eRIC with general ward electronic Medical Records and initiated the next phase to implement eRIC in neonatal and paediatric ICUs statewide.

As Program Manager at Foxtel, Alex spearheaded Foxtel’s $130M program to transform the Foxtel Television Centre into a state-of-the-art facility and set of capabilities, delivering television to over 2.5 million customers. He assembled and motivated a dynamic team of 100+ members across 18 projects and 65 workstreams, leveraged enhanced operating models and workflows, simplified operations, and built an efficient cost base through capital equipment replacement, relocation, process redesign, outsourcing, and new vendor relationships. Under his leadership, Foxtel established two new data centres, introduced an IP broadcast playout platform (a first in Australia), and implemented a dedicated data/video asset migration solution.

As Transformation Adviser to Macquarie Group’s Credit Risk Division, Alex delivered a comprehensive review and health check of a major system replacement and data transformation program. He engaged with Executive Directors and the Head of Risk to align on findings and recommendations, offered strategic advice on implementation, redefined the program’s vision, outcomes, and scope, and established a revised program baseline along with a positive increase in stakeholder and team engagement.

As Program Delivery Leader at Lion, Alex led a cross-functional team of over 120 members to deliver digitally driven programs for the business. He defined the organisational strategy for program management, prioritised the delivery portfolio to balance risks and future gains, and promoted the adoption of improved program management practices. This resulted in a threefold increase in delivery speed while keeping projects on time, within budget, and scope. Alex also developed and implemented new frameworks, processes, and templates for Agile project delivery, requirements management, quality assurance, testing, and change management. Additionally, he oversaw the deployment of new enterprise project management software and led the remediation and discovery phases of a digital transformation project for a multichannel commerce platform using SAP Hybris and Adobe Experience Manager.

As Program Director at Sydney Trains, Alex orchestrated a $40M, multi-phase program to deliver a fully automated time capture-to-pay solution across 12,500 staff, driving more accurate and efficient business processes and outcomes and delivering benefits of over $145M. Amid a challenging industrial relations environment, he successfully orchestrated a strategic realignment and comprehensive program replan, accelerated value-generating activities, and increased program benefits by $5M via early savings and operational efficiencies. Alex enhanced program team capabilities, setting new standards for deliverable quality and governance processes within Sydney Trains.

As a Program Management Consultant, Alex led the development and submission of a business case for Transport for NSW’s Transport Management Centre, enabling scalable big-data and mass event processing to significantly improve real-time incident management, network visibility, and data-driven decision-making.

As Program Manager at Westpac, Alex developed the business case that secured $30M in program funding to integrate customer and product data across 20+ platforms, delivering an automated identification and reporting solution under the US Foreign Account Tax Compliance Act. He pioneered new Business Architecture processes and tools to deliver a Business Operating Model and Solution Blueprint impacting 100,000+ customers and 30,000+ staff across front-line, call centre, third parties, and back-office operations, and identified and banked approximately $4.5M in program savings and cost avoidance.

As Senior Program Manager at Commonwealth Bank, Alex was responsible for the national implementation of the Mortgage Service Transformation Program. He led the rollout of a mortgage services operating model, including outsourcing key services to a specialist third-party provider and achieving a 10% workforce reduction. Alex also orchestrated the implementation of an enhanced contact centre model, achieving measurable improvements in average call wait time, hand time, grade of service, and customer satisfaction.

As Program Manager at Lloyds International and then at Commonwealth Bank, Alex played a key role in delivering the Australian Government’s Personal Property Security Reform. He led programs to update policies and processes and implement changes across 20+ applications, oversaw the migration of over 1 million records to the new PPS Register, and ensured 5,000+ staff across multiple business lines were prepared for the transition through targeted training and change management – enabling successful compliance and minimising operational risk.