Project Description
Nick Rodwell
Program Director
Areas Of Expertise:
- Strategic Business
- Customer and Digital Transformation
- Data Analytics
- Change Management
- Governance
- Risk Management
- Acquisition Integration
Education:
- Bachelor of Economics (Honours), Exeter University
- PMP Certified – Project Management Institute (PMI)
- SAFe Agilist Certificate
About Nick Rodwell
Nick joined Seven Consulting’s Sydney team in June 2022. He is a committed and energised transformation and strategy execution executive with a proven track record in large, value-based transformations, new product development, and M&A integration. He has 20 years’ experience across global private and public sector organisations in Australia, Switzerland, and the UK.
What Nick brings
- Demonstrable track record of delivering large scale programs on schedule, budget, and scope, and to a high degree of quality.
- Digital capability and a customer focused commercial mindset.
- Experience in managing projects with both IT and business change and transformation components including building teams and projects to deliver major measured improvements in strategic drivers.
- Proven track record in developing trusted working relationships with C level stakeholders.
Client feedback:
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Sandy Dabela, Change & Engagement Lead – 2024 “Nick leads by example. He is professional and highly skilled at program management and stakeholder engagement. He builds an operating rhythm within the team to ensure the right people come together to focus on the right work. He creates an environment of trust and challenges individuals to innovate when working as a team.” |
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Martin Carlisle, Head of Transformation Delivery – 2023 “Engaging with stakeholders of all levels – building a strong team dynamic – diligent and thorough in bottoming out issues – strategic alignment of outcomes – resilience and bounce back after the bumps and knocks typical of running big cross functional programs.” |
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Paula Mayson, GM Funerals – 2023 “Nick is a fantastic team member. His attention to detail and quality are some of the best I have ever seen. He also identifies issues before anyone else can see them.” |
Key Clients:
- Cuscal
- CLP Power
- Macquarie Group
- InvoCare
- NSW Department for Climate Change, Energy
- The Environment and Water
- NSW Department of Communities & Justice
- NSW Department of Customer Service
- Service NSW
- NSW Data Analytics Centre
- NSW Business Chamber
- BT Financial Group
- J.P. Morgan
- HSBC
Key Achievements:
As Program Director at Cuscal Ltd, Nick led the design of an Enterprise Portfolio Management Office to support effective strategy execution. The tailored, lean solution focused on prioritisation, governance, portfolio metrics and tracking, and benefits management as the key capabilities needed to assure realisation of their key strategic outcomes.
As Program Director at the NSW Department for Climate Change, Energy, the Environment and Water (DCCEEW), Nick led the response to and remediation of a number of adverse findings in a Program Health Check, notably in program management rigour, governance and benefits management, to put a critical program back on track for success.
As Program Director at CLP Power, Nick delivered a Project Management Capability Review, including an individual assessment across all 14 members of the PM pool as well as a PMO Template uplift, building the digital capability required for CLP to deliver on its longer-term digital transformation ambitions.
As Program Director at Macquarie, Nick led a project health check on a multi-year Credit Risk Transformation Program. Nick identified key challenges and developed targeted recommendations enabling the Program to course correct, with the right team in place, a clear scope and effective governance and ways of working established.
As Program Director at NSW Department of Communities and Justice, Nick stood up the Digital Case File Program. The primary program objective being to support all 10 NSW Court and Tribunal jurisdictions (Civil & Criminal) move away from paper court files and enable more efficient, digitally enabled court operations with an improved experience for court users, the legal profession, registry staff and judicial officers alike. Nick established a program structure, led extensive stakeholder engagement and mobilized a team to initiate the 3 priority workstreams being the Program Business Case, Criminal Discovery and a pilot Digital Case File delivery for the NSW Supreme Court (Civil) jurisdiction.
As Program Director at InvoCare, Nick led the Discovery phase of a multi-year business transformation program, culminating in a Board approved Business Case. This critical program underpins InvoCare’s effort to deliver world class Operations that enhance the InvoCare experience for families, elevate the employee experience and realise the economies of scale from significant acquisition investments.
As Program Director at Macquarie, Nick led the Go-to-Market and Business Case development phase for a large system implementation across Macquarie Group globally. This very high-profile program will bring about significant new ways of working and automation resulting in significant operational efficiency and cost savings.
As Program Director of the Customer Experience Unit at NSW Department of Customer Service (DCS), Nick led the Premier’s Priority Government Made Easy Transformation Program, integrating and making seamless the customer experience of transacting with government, saving over 200 years of customer time. He established a customer insights and benefits framework to drive informed decision making and outcome assurance for 90+ initiatives across all 9 NSW Government Departments with a total $ value of $75M. Nick developed an extensive cross sector key stakeholder network to build trust and support at both a ministerial and senior executive level to tackle key issues and build the commitment necessary to enable transformational, cross sector change. Nick also led the expansion of the Customer Experience Unit team from 11 to 36 FTE building out customer and agile delivery capabilities.
As Program Director of Transformation at NSW Department of Customer Service, Nick provided strategic advice to business owners, key stakeholders, and the Minister to realise critical customer and commercial outcomes. This included two holistic business transformation programs for Revenue NSW and Births Deaths and Marriages to realise the key step change in capabilities required to increase customer satisfaction, business revenue and staff engagement whilst also realising essential cost savings. Nick mobilised and led the award winning COVID-19 Data & Insights program bringing whole of government analytics and modelling insights to the NSW Crisis Committee to inform the government response plan. This included leading creation of the NSW Business Insights Hub – The first NSW gov data asset centred on the health and wellbeing of businesses which identified numerous critical insights. He also established the DCS Transformation Framework enabling a customer centred and repeatable approach to public service transformation, now used across NSW and Federal government. Nick was also responsible for emerging tech experimentation, delivering new innovative solutions, including Australia’s first ‘Rules-as-Code’ Program and automated number plate recognition (ANPR) through deep learning.
As Program Manager at NSW Data Analytics Centre (DAC), Nick was responsible for delivery and assurance of the DAC project portfolio, overseeing timely, high-quality cross-government data science projects to improve health and wellbeing, economic and environmental outcomes for NSW citizens. He transformed customer and agile mindset within Delivery Management team and led customer relationship management achieving an average customer project score of 8/10.
As Program Manager at Service NSW, Nick led stakeholder engagement and relationship management for the $90M Easy to do Business Transformation Program, across Local (All 128 Councils), State and Federal governments. He delivered program pilots in conjunction with 4 large councils, NSW gov Agencies and the Federal Department of Industry, Innovation and Science before expanding State-wide and signing up and launching 100+ councils ahead of schedule. He exceeded customer outcome targets, including shortening business approval timelines for cafes, small bars, and restaurants from 12+ months to less than 90 days. The program also won the 2017 Premier’s Award for Job Creation and was a finalist in the Prime Minister’s Awards for Excellence in Public Administration.
As Program Manager & Head of PMO at NSW Business Chamber / Australian Business Solutions Group, Nick established an enterprise PMO from scratch, delivering the strategic portfolio and providing strategic change advice to the Senior Executive and Board. His significant delivery successes included multiple acquisition integration programs, launching the Export Growth China program, recruitment business transformation, 2 core infrastructure upgrades, product development and software implementations.
As Senior Project Manager at BT Financial Group, Nick successfully delivered the Asgard migration (SFT), Investment Management & Finance projects as part of the My Super program.
As Project Manager at J.P. Morgan, Nick was responsible for the delivery of numerous strategic projects, highlighted by leading the First State Super & Health Super merger which was a multi-stream, multi-phase, high complexity project with significant market risk and 40 staff. Nick also managed the $6m core accounting platform upgrade to ensure compliance with the TOFA legislation, typically managing a global stakeholder base across Hong Kong, New York and London and managing offshore development teams.
