Area of Expertise:

• Project Management

Education:

• Bachelor of Science in Management Information Systems, specialization in Data Science and Analytics, Ateneo de Manila University

About Sofia Mapagu

Sofia has a Bachelor of Science in Management Information Systems. She is seeking to utilise her knowledge in Project Management and apply it in delivering successful projects.

What Sofia brings

• Experience working with Microsoft Office suite.
• Highly adaptive to new tools, systems, and project demands.
• Strong communication and collaboration skills for working with different teams.
• Eagerness to learn new skills and expand knowledge.

Key Clients:

• Seven Consulting
• AI and Analytics Association of the Philippines
• Verafede
• GCash
• KadaKareer

Key Achievements:

As Project Manager Intern at Analytics & AI Association of the Philippines, Sofia successfully facilitated the deployment of the Association’s member data management system by integrating Zoho CRM, Zapier, and Discord, significantly streamlining data capture and enhancing member engagement processes. Serving as the change control lead, Sofia managed client turnover, addressed project risks, and ensured a smooth transition to the new system. The project achieved 99% data accuracy and completed a full migration of all member records with zero duplicates, improving data integrity across the organisation.

As IT Intern Head at Verafede, Sofia spearheaded a team of IT interns by delegating tasks and ensuring efficient collaboration across technology initiatives. She strengthened the company’s website infrastructure through comprehensive IT documentation and targeted research to support technical requirements. Furthermore, Sofia enhanced website usability and functionality by modifying design elements to meet case-specific needs and incorporate supervisor feedback.

As Technological Operations Intern at GCash, Sofia contributed to the enhancement of the Agent Knowledge Base in support of Agent Co‑Pilot initiatives. This involved conducting optimisation research, identifying inefficiencies and discrepancies across agent procedures, and providing insights that informed improvements to operational accuracy and process effectiveness.

As Talent Development Manager at KadaKareer, Sofia supported organisational growth by managing performance feedback processes and facilitating development rhythms that strengthened professional growth. She also organised quarterly team‑building activities to promote employee motivation and engagement. Sofia also led an eight‑person ad hoc recruitment team, overseeing the end‑to‑end recruitment process for Cohort 7.