Areas Of Expertise:

• Organisational Change Management
• Stakeholder Management
• Analysis and Project Management

Education:

• Bachelor of Psychology: Honours (First Class), Macquarie University

About Eliza Johnson

Eliza fuses her robust psychology background with change management expertise to foster significant organisational transformations. Known for her critical thinking, curiosity and adaptability, she adeptly aligns people and culture strategy, driving innovation and solution-focused outcomes.

What Eliza brings

• Quantitative and qualitative data analysis to drive successful staff adoption and organisational transformations.
• Critical analysis and problem-solving to tackle complex challenges.
• Curiosity and adaptability to devise innovative, data-driven solutions.

Key Clients:

• The Wayside Chapel
• Gidget Foundation Australia

Key Achievements:

At The Wayside Chapel, Eliza had a blended responsibility across project management, change management and governance. She efficiently conducted needs assessments and surveys, identifying skill gaps and converting these into an engaging internal training framework. This strategic change significantly bolstered the capacities of three teams comprising 62 staff members. Additionally, she led a review of project governance structures, resulting in improved project delivery and gaining the support of senior management for future initiatives. Among her accomplishments was the enhancement of the Student Placement Project, which increased team member engagement and accountability by 30%.

As Primary Health Project Coordinator at The Wayside Chapel, Eliza was crucial in successfully establishing an onsite clinic. She crafted referral pathways and merged new systems with existing workflows. Presenting a persuasive business case to the board, her efforts led to remarkable service improvements for over 50 clients experiencing homelessness per year. Showcasing her adaptability, Eliza’s focus on evidence-based reporting and firm stakeholder engagement was pivotal in driving the change and assuring the project’s success.

As a Frontline Community Service Worker at The Wayside Chapel, Eliza’s ability to engage with diverse stakeholders was demonstrated in her work with clients experiencing homelessness and complex needs. She provided practical assistance, established trust and rapport, and deftly managed conflicts using trauma-informed principles.

As a Clinical Practice Executive at Gidget Foundation Australia, Eliza efficiently managed administrative processes across multiple locations, onboarding and training new staff. Amidst a 30% surge in service demand during the COVID-19 pandemic, she co-developed a mental health triage process and integrated telehealth software into service delivery. Eliza also showcased her aptitude for policy advocacy and data translation, developing a strategy for the Gidget Foundation’s 2019 submission to the Federal Productivity Commission of Mental Health. This involved translating complex clinical data for a broader non-academic audience, ensuring that policy recommendations reflected clients’ lived experiences.